People Services Partner

Moët Hennessy; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Moët Hennessy is seeking a People Services Partner to shape simple, human-centred and digitally enabled HR services across APAC. The role focuses on compliant, efficient and scalable service delivery while enhancing the employee and partner experience. Fluency in Japanese and Korean is a plus.

You will design governance, manage escalation paths and drive continuous improvement across global operations, reporting to the HR leadership and collaborating with cross-functional teams.

Qualifications

• Tech-savvy with a strong affinity for automation and AI-enabled solutions.
• Global mindset, cultural sensitivity and empathy across markets.
• Proactive, ownership-driven approach with a focus on improving services.

Responsibilities

• Spearhead governance design and scalable service operations across APAC.
• Optimize the service catalog, plan capacity and measure service levels.
• Serve as escalation point for complex challenges and provide root-cause analysis.
• Leverage automation and AI-enabled tools to improve efficiency and user experience.
• Develop and implement vendor performance management strategies.
• Plan intake and transformation of service requests across functions.
• Design and implement a robust metrics and reporting framework for leadership.
• Lead projects to optimize service delivery through lean thinking and digital solutions.

Skills

Tech-savvy

Global mindset

Solutions-oriented

Strong communicator

Change agent

Data-driven

Vendor management

Job description

At Moët Hennessy, We Don't Just Create Exceptional Experiences – We Live Them.

For generations, our 27 Maisons, including Dom Pérignon, Veuve Clicquot and Hennessy, have defined luxury through craftsmanship, elegance and integrity. Here, you can build a career fuelled by passion, creativity and collaboration, while helping shape meaningful experiences for our people and our business. We celebrate diversity, excellence and the belief that every contribution can help write the next chapter of our story.

Position

The Opportunity…

At Moët Hennessy, We Don't Just Create Exceptional Experiences – We Live Them.

For generations, our 27 Maisons, including Dom Pérignon, Veuve Clicquot and Hennessy, have defined luxury through craftsmanship, elegance and integrity. Here, you can build a career fuelled by passion, creativity and collaboration, while helping shape meaningful experiences for our people and our business. We celebrate diversity, excellence and the belief that every contribution can help write the next chapter of our story.

We’re thrilled to open an opportunity for a People Services Partner, reporting to Jac KOH. In this role, you will help shape simple, human-centred and digitally enabled People Services across APAC. You will deliver compliant, efficient, scalable and sustainable services while improving the everyday experience of employees, HR colleagues and partners. By designing and driving service management, escalation management and change management, you will help make our People Services easier to access, easier to use and continuously better.

This is a 12-month contract role.

Job Responsibilities

How you will contribute…

Overview Of The Position

You will be at the forefront of simplifying and improving People Services through human-centred design, automation and practical digital solutions. You will help ensure our processes remain compliant, efficient, scalable and sustainable, while creating a smoother and more intuitive experience for employees, HR professionals and partners. Fluency in Japanese and Korean is a plus, opening doors to deeper engagement with key stakeholders.

Key Responsibilities

• Spearhead the design, operationalization and execution of key governance areas, ensuring scalable operations, strategic alignment and a service experience that is simple, human-centred and easy to navigate.
• Lead the optimization of our service catalog, meticulously planning capacity and rigorously measuring service levels to guarantee an exceptional employee experience.
• Serve as the escalation point for complex challenges, designing and refining escalation paths, conducting in-depth root cause analysis, and delivering measurable solutions to minimize disruption.
• Use your technical acumen to simplify and streamline processes, leveraging automation, digital tools and emerging AI-enabled solutions where appropriate to improve efficiency, accuracy and user experience
• Develop and implement proactive vendor performance management strategies, fostering strong partnerships with external providers to optimize service delivery and ensure compliance.
• Plan and manage the intake and transformation of service requests, working cross-functionally to prioritize, execute and monitor changes that improve the experience for employees, HR teams and business partners.
• Design and implement a robust metrics and reporting framework, providing actionable insights to the HR team and leadership, enabling data-driven decision-making for People Services.
• Lead or participate in projects and initiatives that optimize People Services delivery through automation, lean thinking, knowledge sharing and responsible use of digital and AI-enabled tools, driving continuous improvement across our global operations.

Profile

We are looking for unique and amazing talent. Join us if you have…

Characteristics and Values:

• Tech-savvy, digitally curious and human-centred: brings a strong affinity for technology, automation and practical AI-enabled solutions, with the ability to translate them into simpler processes, clearer ways of working and better experiences for employees, HR teams and partners.
• Global Mindset with Cultural Sensitivity: understands people operations across markets and employee lifecycle moments, and can navigate regulatory, operational and cultural nuances with empathy and sound judgment. Language capabilities in Japanese and/or Korean are highly valued.
• Solutions-Oriented with a Proactive Approach: Takes ownership of challenges and proactively identifies opportunities for improvement. Is not afraid to roll up their sleeves and tackle complex problems head-on, with a commitment to delivering tangible results.
• Strong Communicator and Collaborator: Possesses excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels of the organization. Is a collaborative team player who thrives in a cross-functional environment.
• Change Agent with a Growth Mindset: Embraces change, navigates ambiguity and brings curiosity to new ways of working. Uses design thinking, feedback and experimentation to improve services in ways that are practical, inclusive and easy to adopt.
• Data-Driven Decision Maker: Relies on data and analytics to inform decisions and drive improvements. Is able to translate complex data into actionable insights and communicate findings effectively to stakeholders.
• Values: Integrity, excellence, agility, innovation, collaboration, and a commitment to providing exceptional service.

Additional Information

We are looking for unique and amazing talent. Join us if you have…

• Strong digital and AI acumen: Demonstrates proficiency in using technology, automation and data-driven tools to simplify HR processes, improve accuracy and enhance the employee experience, with a thoughtful approach to responsible and practical use of AI.
• Project Management Proficiency: Proven ability to lead and manage complex projects across multiple stakeholders, delivering results on time and within budget.
• Analytical and Problem Solving: Exceptional analytical and problem-solving skills, with the ability to identify root causes, develop effective solutions, and track results.
• Communication and Interpersonal: Excellent written and verbal communication skills, with the ability to build strong relationships and influence stakeholders at all levels.
• Vendor Management: Proven ability to manage external vendors and service providers to ensure high-quality service delivery and compliance.
• Change Management: Experience in leading and managing organizational change initiatives, with a focus on minimizing disruption and maximizing employee engagement.