People Operations & Systems Partner

Government Technology Agency; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

GovTech in Singapore seeks a Tech-Minded HR Operations & Systems Specialist to transform HR service delivery. You will run daily HR operations while identifying automation opportunities that shape the future of HR.

You will drive end-to-end HR cycles, manage HRIS Workday, and build automated workflows using GovTech tools. A Diploma/Bachelor’s in HR/IS and 2–4 years in HR operations or HR systems are preferred.

Qualifications

• Diploma or Bachelor's Degree in Human Resources, Information Systems, or related discipline.
• 2–4 years in HR operations or HR systems with focus on HRIS (Workday preferred).
• Proven expertise in managing and optimizing Workday HRIS.
• Experience implementing HR technology and driving digital transformation in HR functions.

Responsibilities

• Lead end-to-end HR cycles including performance ratings, bonuses, and promotions.
• Oversee onboarding, vendor payments, and claims processing.
• Provide guidance on HR processes and maintain data accuracy.
• Develop automation opportunities and digital workflows.
• Maintain system documentation and SOPs.

Skills

HRIS (Workday)

Excel

Data analysis

Process automation

Workflow design

Stakeholder management

System administration

Education

Diploma or Bachelor's Degree in HR/IS

Tools

Workday

FormSG

Low-code platforms

Job description

What the role is:

We are redesigning our HR service delivery to be leaner, smarter, and more efficient. We are seeking a Tech-Minded HR Operations & Systems Specialist to be at the heart of this journey. This is not a traditional HR role. You will be a key player in running our daily HR operations while simultaneously identifying and implementing automation opportunities that will shape the future of our function.

What you will be working on:

HR Operations & Service Delivery (The "BAU")

• Drive end-to-end annual HR cycles, including but not limited to performance ratings, bonus administration, and promotion exercises, ensuring timeliness and accuracy.

• Oversee core HR processes such as employee onboarding/offboarding, vendor payments, and claims processing.

• Act as a key point of contact for HR process queries, providing expert guidance and ensuring a positive employee experience.

• Maintain data accuracy and compliance through systematic validation and regular audits of HR records and transactions

Digital Transformation & Process Automation (The "Tech-Minded")

• Proactively identify and analyse operational bottlenecks, repetitive tasks, and process gaps that are prime candidates for automation.

• Design, build, and deploy automated workflows and solutions using existing GovTech tools (e.g. FormSG, Workday, low-code platforms).

• Serve as a system administrator and subject matter expert for our core HR platforms (Workday), managing user access, ensuring data integrity, and driving system optimization.

• Develop and maintain clear system documentation and Standard Operating Procedures (SOPs) for our evolving processes.

Data, Analytics & Continuous Improvement

• Generate standard and ad-hoc reports to provide actionable insights for HR and business leaders.

• Champion a culture of continuous improvement by constantly asking "How can we do this better?"

• Partner with stakeholders across HR and the business to understand their needs, gather requirements, and co-create effective solutions.

Systems Administration & Management

• Manage and maintain multiple HR platforms (including but not limited) to Workday, FormSG, including user access management, role assignments, and license renewals

• Design, create and maintain digital forms, workflows, and system documentation to support HR operations and processes

• Ensure data integrity and system hygiene through regular audits, updates, and maintenance activities across all HR systems

Stakeholder Management

• Act as the primary point of contact for all HR systems and process queries, providing timely resolution and expert guidance

• Build and maintain strong relationships with Business Partners and stakeholders through proactive communication and support

• Drive system adoption and process compliance through effective training, documentation, and change management

What we are looking for:

We are looking for a unique blend of operational diligence and a builder's mindset. You might be an experienced HR professional with a passion for tech, or a tech-savvy graduate eager to apply your skills to real-world business challenges.

Experience & Education:

• Diploma or Bachelor's Degree in Human Resources, Information Systems, or a related discipline.

• Minimum of 2-4 years of relevant experience in HR operations, HR systems, or a related field, with a strong focus on HRIS platforms. We are also open to exceptional fresh graduates with a demonstrated passion for technology and process automation.

• Proven expertise in managing and optimizing HRIS platforms, in particular, Workday.

• Demonstrated track record in implementing HR technology solutions and driving digital transformation in HR functions is highly desirable.

Technical Acumen:

• Hands-on experience with or a strong aptitude for learning HRIS platforms (Workday). Expertise is a significant plus.

• Proficiency in Excel is essential; experience with data analysis and visualization is highly desirable.

• Curiosity and a willingness to get hands-on with low-code/no-code tools to build solutions.

Mindset:

• A Problem-Solver's Mentality: You don't just identify problems; you are driven to solve them. You are naturally curious, analytical, and meticulous.

• A Builder's Passion: You enjoy creating solutions, improving processes, and seeing your work have a direct impact on efficiency and user experience.

• Resilience & Adaptability: You thrive in a dynamic environment, can handle ambiguity, and are comfortable learning new technologies and processes quickly.

Technical Skills:

• Advanced proficiency in HR systems, databases, and Excel, with strong data analysis capabilities.

• Hands-on experience in workflow design, system configuration, and process automation.

• Strong capability in managing multiple HR platforms while ensuring data accuracy and integrity across systems.

Soft Skills:

• Highly analytical with excellent problem-solving abilities and meticulous attention to detail.

• Strong communication and stakeholder management skills, both written and verbal.

• Ability to work independently, handle ambiguity, and manage multiple priorities in a dynamic environment.

• Collaboration: Strong communication and stakeholder management skills, with the ability to explain technical concepts to a non-technical audience.

• Experience in a fast-paced, tech-driven environment.

About Government Technology Agency

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.