People Operations & Systems Partner

Public Service Division; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

Public Service Division seeks an HR Operations & Systems Specialist to drive end-to-end HR cycles, onboarding, and payments while leading automation efforts across HR platforms. You will optimize data integrity and deliver insightful reports for leadership.

The role combines operations excellence with a focus on digital transformation, requiring hands-on HRIS experience, especially Workday, and strong data skills in a fast-paced environment.

Qualifications

• Diploma or Bachelor’s Degree in Human Resources, Information Systems, or related field.
• Minimum 2–4 years of HR operations, HR systems, or related experience with focus on HRIS platforms.
• Proven expertise in managing and optimizing HRIS platforms, particularly Workday.
• Experience implementing HR technology solutions and driving digital transformation in HR.

Responsibilities

• Coordinate end-to-end HR cycles including performance ratings, bonuses, and promotions.
• Oversee onboarding/offboarding, vendor payments, and claims processing.
• Act as primary contact for HR processes and system queries; guide users and improve experience.

Skills

HRIS

Data analysis

Process automation

Excel

Stakeholder management

Education

Diploma or Bachelor’s Degree in HR/IS

Tools

Workday

FormSG

Low-code platforms

Job description

[What the role is]

We are redesigning our HR service delivery to be leaner, smarter, and more efficient. We are seeking aTech-Minded HR Operations & Systems Specialistto be at the heart of this journey. This is not a traditional HR role. You will be a key player in running our daily HR operations while simultaneously identifying and implementing automation opportunities that will shape the future of our function.

[What you will be working on]

HR Operations & Service Delivery (The “BAU”)

• Drive end-to-end annual HR cycles, includingbut not limited toperformance ratings, bonus administration, and promotion exercises, ensuring timeliness and accuracy.

• Oversee core HR processes such as employee onboarding/offboarding, vendor payments, and claims processing.

• Act as a key point of contact for HR processesand system queries,providingexpert guidance and ensuring a positive employee experience.

• Maintain data accuracy and compliance through systematic validation and regular audits of HR records and transactions

Digital Transformation & Process Automation (The “Tech-Minded”)

• Proactivelyidentifyandanalyseoperational bottlenecks, repetitive tasks, and process gaps that are prime candidates for automation.

• Design, build, and deploy automated workflows and solutions using existingGovTechtools (e.g.FormSG, Workday, low-code platforms).

• Serve as a system administrator and subject matter expert for our core HR platforms( Workday), managing user access, ensuring data integrity, and driving system optimization.

• Develop andmaintainclear system documentation and Standard Operating Procedures (SOPs) for our evolving processes.

Data, Analytics & Continuous Improvement

• Generate standard and ad-hoc reports to provide actionable insights for HR and business leaders.

• Champion a culture of continuous improvement by constantly asking “How can we do this better?”

• Partner with stakeholders across HR and the business to understand their needs, gather requirements, and co-create effective solutions.

Systems Administration & Management

• Manage andmaintainmultiple HR platforms(includingbut not limited)toWorkday,FormSG,including user access management, role assignments, and license renewals

• Design, create andmaintaindigital forms, workflows, and system documentation to support HR operations and processes

• Ensure data integrity and system hygiene through regular audits, updates, and maintenance activities across all HR systems

Stakeholder Management

• Act as the primary point of contact for all HR systems and process queries, providingtimelyresolution and expert guidance

• Build andmaintainstrong relationships with Business Partners and stakeholders through proactive communication and support

• Drive system adoption and process compliance through effective training, documentation, and change management

What we are looking for

We are looking for a unique blend of operational diligence and a builder’s mindset. You might be an experienced HR professional with a passion for tech, or a tech-savvy graduate eager to apply your skills to real-world business challenges.

Experience& Education

• Diploma orBachelor’s Degree in Human Resources, Information Systems, or a related discipline.

• Minimum of 2-4 years of relevant experience in HR operations, HR systems, or a related field, with a strong focus on HRIS platforms. We are also open to exceptional fresh graduates with a demonstrated passion for technology and process automation.

• Provenexpertisein managing andoptimizingHRIS platforms,inparticular,Workday.

• Demonstratedtrack recordin implementing HR technology solutions and drivingdigital transformationin HR functions is highly desirable.

Technical Acumen

• Hands-on experience with or a strong aptitude for learning HRIS platforms (Workdayexpertiseis a significant plus).

• Proficiencyin Excel is essential; experience with data analysis and visualization is highly desirable.

• Curiosity and a willingness to get hands-on with low-code/no-code tools to build solutions.

Mindset

• A Problem-Solver’s Mentality: Youdon’tjustidentifyproblems; you are driven to solve them. You are naturally curious, analytical, and meticulous.

• A Builder’s Passion: You enjoy creating solutions, improving processes, and seeing your work have a direct impact on efficiency and user experience.

• Resilience & Adaptability: You thrive in a dynamic environment, can handle ambiguity, and are comfortable learningnew technologiesand processes quickly.

Technical Skills

• Advancedproficiencyin HR systems, databases, and Excel, with strong data analysis capabilities

• Hands-on experience in workflow design, system configuration, and process automation.

• Strong capability in managing multiple HR platforms while ensuring data accuracy and integrity across systems.

Soft Skills

• Highly analytical with excellent problem-solving abilities and meticulous attention to detail.

• Strong communicationand stakeholder management skills, both written and verbal.

• Ability to work independently, handle ambiguity, and manage multiple priorities in a dynamic environment.

• Collaboration:Strong communicationand stakeholder management skills, with the ability to explain technical concepts to a non-technical audience.

• Experience in a fast-paced, tech-driven environment.