Payments Incident & Root-Cause Analyst

AXS Pte Ltdaxs.com.sg; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AXS Pte Ltd is seeking a detail-oriented Payments Technical Analyst to support payment operations by investigating and resolving transaction discrepancies.

You will analyze transaction flows, review backend logs, perform root cause analysis, and collaborate with Operations, Technology, and Compliance to resolve issues. The role emphasizes timely investigations, SLA adherence, and contributing to process improvements while ensuring regulatory compliance.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3–6 years of payments, settlements, or production support experience.
• Ability to analyze application logs and troubleshoot processing issues.
• Basic understanding of APIs, system integrations, databases and workflows.
• Familiarity with SQL for investigation and reconciliation is advantageous.
• Experience in incident management or technical troubleshooting is preferred.
• Strong communication and cross‑functional collaboration skills.

Responsibilities

• Analyze backend logs, transaction records and system-generated events to identify root causes.
• Perform root-cause analysis and recommend corrective actions.
• Investigate technical issues and support production incidents impacting payment processing.
• Monitor payment flows, dashboards, alerts and system monitoring tools for exceptions.
• Liaise with internal teams and external banks/partners to resolve issues promptly.
• Ensure investigations are completed within defined SLAs and maintain audit trails.
• Support reconciliation processes and align payment systems and records.
• Escalate critical issues and risks to stakeholders.
• Ensure compliance with regulatory requirements and AML/CFT guidelines.
• Participate in process improvement initiatives to enhance efficiency, accuracy, and control.

Skills

Log analysis

SQL

APIs

Cross-functional collaboration

Production support

Education

Bachelor's degree in Computer Science

Job description

AXS Pte Ltd is seeking a detail-oriented Payments Technical Analyst to support payment operations by investigating and resolving transaction discrepancies.

You will analyze transaction flows, review backend logs, perform root cause analysis, and collaborate with Operations, Technology, and Compliance to resolve issues. The role emphasizes timely investigations, SLA adherence, and contributing to process improvements while ensuring regulatory compliance.