Payments Digital & Design Business Continuity & Release Management - Vice President

Testing Site - JPMC; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

Testing Site - JPMC in Singapore is seeking a Vice President to lead Digital & Design Business Continuity & Release Management. You will define, coordinate, and deliver both tactical and strategic initiatives, collaborating with global Technology, Product, Sales, and Cybersecurity teams to ensure platform reliability and secure information handling.

You will drive incident and change management, establish metrics, and mentor teams to strengthen resilience and client experience while operating

Qualifications

• Bachelor degree in Finance or related discipline.
• 5+ years of experience in product management or a similar domain, including lifecycle leadership from discovery to delivery.
• Strong knowledge of product development practices and data-driven prioritization.
• Experience coordinating across business partners, technology, UX/UI, QA, and UAT.
• Hands-on familiarity with AI-enabled tools/automation and applying them to processes.

Responsibilities

• Lead incident response with prompt assessment, escalation, and resolution to minimize client impact; communicate with stakeholders clearly.
• Define and deliver the Business Continuity & Release Management roadmap to improve scalability, resiliency, and stability.
• Own release and change management practices to enable smooth deployments and controlled changes.
• Establish and track metrics for incident, release, and change management to measure reliability and risk.
• Drive control environments by escalating and resolving risk issues with durable remediation.
• Operationalize AI/automation to improve incident execution, client impact assessment, and reporting.
• Foster a security-first mindset through coaching and developing team capabilities.
• Build cross-functional partnerships with Technology, Product, Operations, Risk, Compliance, and Cybersecurity.
• Drive continuous improvement through retrospectives and lessons learned.

Skills

Product management

Data-driven prioritization

Cross-functional collaboration

AI-enabled tools

Electronic banking knowledge

Communication

Problem solving

Stakeholder management

Incident & release management

Education

Bachelor degree in Finance or related discipline

Tools

AI Copilots

Job description

Join us in this exciting role and be at the forefront of shaping the future of the Digital & Design Business Continuity & Release Management team. As a core leader you will play an integral part in driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality solutions that resonate with clients.

As a Vice President, in the Digital & Design Business Continuity & Release Management team, you will define, coordinate, manage, and deliver both tactical and strategic initiatives. You will collaborate with global Technology, Product, Sales, Service, Implementations, Operations, Legal, Risk, Compliance, and Cybersecurity teams to ensure platform reliability and stability. Your role is crucial in protecting the firm and our clients' information assets while ensuring compliance with information security requirements. Join us to have influence and grow your career in an inclusive and supportive environment.

Job Responsibilities

• Lead incident response by ensuring prompt assessment, escalation, and resolution of production issues to reduce client impact; drive clear, timely stakeholder communications.
• Define and deliver the Business Continuity & Release Management roadmap, prioritizing initiatives that improve scalability, resiliency, and stability.
• Own release and change management practices to enable smooth deployments and controlled change execution.
• Establish and track success metrics for incident, release, and change management (e.g., response times, client impacts, reliability, and risk posture).
• Drive a strong control environment by identifying, escalating, and resolving risk/control issues with durable remediation.
• Operationalize AI/automation (including copilots)to improve incident execution, client impact assessment, and reporting—reducing manual effort and improving speed/quality of decisioning.
• Instill a security-first mindset through coaching and mentorship; develop team capability and operational rigor.
• Build strong cross-functional partnerships with Technology, Product, Operations, Risk, Compliance, and Cybersecurity to drive aligned outcomes.
• Drive continuous improvement through retrospectives/lessons learned that translate into measurable reliability and client experience gains.

Required Qualifications, Capabilities, and Skills

• Bachelor Degree in Finance or related discipline
• 5+ years of experience (or equivalent expertise) in product management or a relevant domain, including product lifecycle leadership from discovery through delivery and value realization.
• Strong knowledge of product development practices, with demonstrated use of data and metrics to drive prioritization and decisions.
• Understanding of systems development methodologies and experience coordinating across business partners, technology, SMEs, UX/UI, QA, and UAT through end-to-end delivery.
• Must have hands-on familiarity with AI-enabled tools/automation (including copilots)and the ability to apply them to operational processes, analysis, and reporting.
• Knowledge of electronic banking products and systems.
• Self-starter who thrives in a collaborative, cross-functional environment with strong ownership and follow-through.
• Strong problem-solving skills and sound judgment in incident and change/release decisioning.
• Strong execution skills: prioritization, attention to detail, and the ability to manage multiple workstreams concurrently.
• Strong relationship management and influencing skills; able to build trust quickly and drive stakeholder alignment.
• Exceptional communication and presentation skills, including clear communication during high-severity incidents.

Preferred Qualifications, Capabilities, and Skills

• Demonstrated experience working in a highly matrixed, complex organization with multiple stakeholder groups and competing priorities.
• Ability to manage and deliver large-scale solutions globally; comfortable operating across regions and time zones.
• Knowledge of payments, risk, and security in an electronic banking context.
• Demonstrated strength in operational metrics, reliability reporting, and executive-level incident communications.
• Experience driving process and control improvements that measurably reduce client impact and improve service continuity.
• Flexibility to adapt plans to changing realities, including incident-driven reprioritization.