Group Payment Ops, Swift & Payment Screening/Clearing & Giro- 12 mths contract

OCBC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning and professional development opportunities

Job summary

A leading financial institution in Singapore is seeking an Analyst to perform sanction screening assessments and ensure timely resolution of payment-related matters. You will work within a team, investigating and documenting cases, while identifying process improvements. The role offers a competitive salary along with flexible benefits and opportunities for professional development, supporting your growth and aspirations in the finance sector.

Qualifications

• Experience performing assessments on sanctions in a financial context.
• Ability to investigate and resolve payment-related issues.
• Familiarity with compliance and risk management.

Responsibilities

• Perform first and second levels of sanctions transactions assessments.
• Handle team mailbox and ensure timely resolution of cases.
• Conduct daily reconciliation of outstanding investigation cases.
• Ensure all alerts in the queue are cleared within cut-off time.
• Handle the team mailbox if assigned.
• Cross-train within the team for coverage.
• Investigate and process GIRO/FAST requests and inquiries within SLAs.
• Document all investigation cases daily for records and reporting.
• Participate in UAT/Projects as required.
• Share operational gaps and root causes in team huddle sessions; raise changes/issues.

Skills

Assessment of sanctions transactions

Cross-team collaboration

Customer service

Job description

Overview

Who We Are As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, and build lasting value in your community.

Your Opportunity Starts Here.

Job Description

The Analyst performs sanction screening assessments in the transaction screening system and escalates accordingly to the business units or Group Compliance if necessary. The Analyst works as a team to ensure all alerts in the screening system are handled within cut-off time. The Analyst oversees follow-up investigation for GIRO and FAST payment related matters, liaises with bankers and business units to resolve payment-related exceptions, and ensures timely resolution. The role also includes identifying existing process gaps and proposing operational, service, and risk-related improvements for implementation.

Responsibilities

• As per assignment, perform the first level of assessment on sanctions transactions/alerts in the transaction screening system
• As per assignment, perform the second level of assessment on sanctions transactions
• Escalate the cases to Business units/GFCC if required
• Ensure all alerts in the queue are cleared accordingly to cut-off time
• Handles the team mailbox if assigned
• Cross train within the team to ensure sufficient coverage
• Investigates and processes Bankers’/Customer’s/Business Units’ GIRO/FAST requests and inquiries within the agreed Service Level Agreements
• Performs daily reconciliation on outstanding investigation cases to ensure all cases are attended to and followed up until complete closure
• Documents all investigation cases handled daily for records, management reporting and performance measurement purposes
• Performs any ad-hoc tasks as assigned and/or participates in UAT/Projects as required
• Participates in team huddle sessions (on rotation) to share on operational process lapses/gaps, root causes, and implementation plans; raises changes/issues impacting daily operations
• Must be able to work staggered hours when required
• Must be able to work on public holidays when required

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are cared for as the needs of our customers.