Payment Manager

Mitrade; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Mitrade is seeking a Payments Operations professional to support the Payment Director in day-to-day activities, manage payment projects, and collaborate with Product, Technology, Compliance, and other teams across markets. The role focuses on optimizing payment channels, improving user experience, and driving data-driven improvements.

Candidates should have 3-5 years in payments, knowledge of PSPs, acquiring, transfers, cards, wallets, and local methods, plus strong PM skills.

Qualifications

• 3-5 years of payment related experience
• Strong understanding of payment ecosystems including PSPs, acquiring, bank transfers, cards, wallets and local methods
• Experience managing payment providers and handling operational
• Experience working with Product and Technology teams on payment integrations or payment-related projects
• Strong project management and cross-functional coordination skills
• Able to operate independently, prioritize effectively and make sound decisions with limited supervision
• Passion for using data to drive informed decisions and improve processes
• Good command of English and Chinese (preferred)

Responsibilities

• Support the Payment Director in day-to-day activities and own assigned payment projects, providers and priorities.
• Assist and coordinate daily payment operations, including channel performance, operational issues, and escalations across markets.
• Support business development activities: follow up with providers, coordinate requirements, support commercial discussions, and onboarding.
• Work with Product and Technology on new payment integrations, testing, implementation and launch.
• Coordinate with Compliance, Finance, Customer Support and other teams to resolve payment-related issues and ensure requirements are followed.
• Monitor and analyze payment performance metrics; identify issues and drive improvements in success rates, efficiency, and user experience.
• Help build and maintain a central documentation repository of all payment processes and best practices.
• Support payment data and dashboard development by defining metrics and proposing data-driven improvements

Skills

Payment operations

Cross-functional coordination

Data-driven decision making

Independent work

English and Chinese communications

Job description

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), Mauritius (FSC), South Africa (FSCA) and the United Arab Emirates (CMA). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem.

Serving over seven million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.

What would be your responsibilities:

• Support the Payment Director in managing day-to-day payment activities and take ownership of assigned payment projects, providers and operational priorities.
• Assist and coordinate daily payment operations, including payment channel performance, operational issues, user testing and escalations across different markets.
• Support business development activities as part of the role, including following up with new and existing payment providers, coordinating business requirements, supporting commercial discussions, and assisting with provider onboarding and ongoing relationship management.
• Work closely with Product and Technology teams on new payment integrations, payment improvements, testing, implementation and launch.
• Coordinate with Compliance, Finance, Customer Support and other internal teams to resolve payment-related issues and ensure projects and operational requirements are followed through.
• Monitor and analyze key payment performance metrics, identify issues or improvement opportunities, and drive improvements in payment success rates, processing efficiency, automation and user experience.
• Assist and coordinate in building and maintaining a central updated documentation repository of all payment processes and best practices.
• Support payment data and dashboard development by helping define key payment metrics and identifying areas for improvement. Proactively propose data-driven improvements and new dashboard needs

What we require from you:

• Minimum 3-5 years of payment related experience, ideally at a startup company, payment processor, digital asset or high-growth tech company.
• Strong understanding of payment operations and payment ecosystems, including PSPs, acquiring, bank transfers, cards, wallets and local payment methods.
• Experience managing payment providers and handling operational
• Experience working closely with Product and Technology teams on payment integrations or payment-related projects.
• Strong project management and cross-functional coordination skills.
• Able to operate independently, prioritize effectively and make sound decisions with limited supervision.
• Passion for utilising data to drive informed decision-making and improve processes.
• Good command of both written and spoken English and Chinese is highly preferred, as the role involves handling bilingual documentation and supporting communication with Chinese-speaking stakeholders.

Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multistakeholder projects and adapting to technological advancements.