Patient Service Specialist/Officer/Associate

CULTIVAR ASIA PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare service provider in Singapore seeks a Patient Service Specialist to enhance patient experiences by managing registrations and appointments. The ideal candidate will have strong communication skills, customer service experience, and proficiency in clinic management systems. This role requires multitasking in a dynamic environment and fluency in English. Candidates should submit their resumes indicating work history and salary expectations.

Qualifications

• Minimum GCE ‘O’ Level or Diploma in any discipline, preferably in Healthcare Administration/Business.
• Prior experience in customer service, front desk, or clinic operations is an advantage.
• Fluency in English; knowledge of other local languages/dialects is a plus.

Responsibilities

• Greet and assist patients and visitors courteously.
• Manage patient registration and appointment scheduling.
• Coordinate with clinical teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Service orientation

Education

GCE ‘O’ Level or Diploma in any discipline

Tools

Microsoft Office

Clinic management systems

Job description

Our client is looking for a Patient Service Specialist to join their team. You will be responsible for delivering excellent front-line service to patients, assisting with registration and appointment scheduling, managing billing and enquiries, and ensuring a smooth and positive experience throughout the patient journey with professionalism and care.

Key Responsibilities:

• Greet and assist patients and visitors in a courteous and professional manner.
• Manage patient registration, appointment scheduling, and rescheduling via phone or in-person.
• Verify patient information and ensure accurate data entry into the system.
• Handle billing, payment collection, and issuance of invoices and receipts.
• Coordinate with clinical teams to ensure smooth patient flow and reduce waiting times.
• Assist with insurance claims processing and necessary administrative documentation.
• Attend to general patient enquiries and provide clear information on clinic procedures and services.
• Manage the front desk and waiting area to ensure a clean and welcoming environment.
• Handle and escalate patient feedback or complaints when necessary.
• Support ad-hoc administrative tasks as assigned by the supervisor or clinic manager.

Requirements:

• Minimum GCE ‘O’ Level or Diploma in any discipline (Healthcare Administration/Business preferred).
• Prior experience in customer service, front desk, or clinic operations is an advantage.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and clinic management systems (e.g. GPConnect, Clinic Assist, or similar).
• Able to multitask in a fast-paced environment.
• Service-oriented with a pleasant and professional demeanor.
• Willing to work shifts, weekends, and public holidays (depending on clinic/hospital setting).
• Fluency in English; knowledge of other local languages/dialects is a plus.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each job move, and your past and expected salary.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Attn: Woo Gu Ming (R24123795)
Cultivar Asia Pte Ltd (MOM EA License: 19C8782)