Patient Service Officer (Rotating/Permanent night shifts)

Thomson Medical Pte Ltd; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

Thomson Medical Centre is seeking a Patient Service Officer at the Patient Service Centre to support patient registration, billing inquiries, and general non-clinical assistance. The role requires a polite, service-oriented demeanor and strong communication within a hospital setting.

Responsibilities include cashier duties, handling inquiries, and coordinating bed bookings with after-hours and weekend coverage.

Qualifications

• Minimum GCE 'O' Level or higher qualification.
• At least 1 year of experience in a customer service role, preferably within a hospital environment.
• Pleasant personality and service-oriented.
• Good interpersonal and communication skills.
• Strong team player.
• Able to work rotating shifts or permanent night shift, including public holidays & weekends

Responsibilities

• Register and update patient information.
• Perform cashier duties per Standard Operating Procedures, including checking Medisave balances and attaching signed authorizations to HIS.
• Address queries about doctors’ fees or hospital bills during discharge.
• Respond to patient requests from letters, fax, and email. Handle general inquiries, referring complex issues to senior staff.
• Follow up on incomplete admissions/discharges.
• Manage bed and operating theatre bookings after hours/weekends/public holidays.
• Enter maternity patient bio-data from pre-registration forms.
• Answer calls from patients, clinics, and organizations, providing non-clinical advice and information.
• Escort patients to locations when porters are unavailable, provide wheelchairs as needed.
• Address customer feedback and inform the Patient Service Executive/Manager.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Pleasant personality

Service-oriented

Education

GCE 'O' Level or higher

Job description

Thomson Medical Centre is inthe midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

About this role

Join our growing team at Thomson Medical Centre as a Patient Service Officer at Patient Service Centre!

Job Description

• Register and update patient information.

• Perform cashier duties per Standard Operating Procedures, including checking Medisave balances and attaching signed authorizations to HIS.

• Address queries about doctors’ fees or hospital bills during discharge.

• Respond to patient requests from letters, fax, and email. Handle general inquiries, referring complex issues to senior staff.

• Follow up on incomplete admissions/discharges.

• Manage bed and operating theatre bookings after hours/weekends/public holidays.

• Enter maternity patient bio-data from pre-registration forms.

• Answer calls from patients, clinics, and organizations, providing non-clinical advice and information.

• Escort patients to locations when porters are unavailable, provide wheelchairs as needed.

• Address customer feedback and inform the Patient Service Executive/Manager.

Job Requirement

• Minimum GCE 'O' Level or higher qualification.

• At least 1 year of experience in a customer service role, preferably within a hospital environment.

• Possesses a pleasant personality and is service-oriented.

• Demonstrates good interpersonal and communication skills.

• Strong team player.

• Able to work rotating shifts or permanent night shift, including public holidays & weekends