Patient Service Associate (Woodlands South and MacPherson)

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 23,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

Job summary

RMA CONTRACTS PTE. LTD.

is seeking a customer service specialist to handle inquiries via phone, email, live chat, and messaging platforms, providing accurate information and support for general patient-related enquiries. You will liaise with internal departments to resolve enquiries and service requests, ensure accurate CRM data entry, and follow SOPs and escalation protocols, including emergency communications.

Qualifications

• Customer service-oriented with good communication and interpersonal skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Able to work in a fast-paced environment.
• Able to work independently and as part of a team.
• Detail-oriented with accurate data entry skills.

Responsibilities

• Handle customer enquiries via phone, email, live chat, and messaging platforms
• Provide accurate information and support for general patient-related enquiries
• Handle and follow up on customer feedback professionally
• Liaise with internal departments to support enquiry resolution and service requests
• Ensure accurate data entry into CRM systems and maintain proper records
• Follow SOPs, operational procedures, and escalation protocols (including emergency or priority cases)
• Handle emergency activation and follow established emergency communication protocols
• Participate in training, assessments, and audits as required
• Maintain service quality standards in line with organisational requirements

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Tools

Excel

Word

Outlook

Job description

Job Responsibilities

• Handle customer enquiries via phone, email, live chat, and messaging platforms
• Provide accurate information and support for general patient-related enquiries
• Handle and follow up on customer feedback professionally
• Liaise with internal departments to support enquiry resolution and service requests
• Ensure accurate data entry into CRM systems and maintain proper records
• Follow SOPs, operational procedures, and escalation protocols (including emergency or priority cases)
• Handle emergency activation and follow established emergency communication protocols
• Participate in training, assessments, and audits as required
• Maintain service quality standards in line with organisational requirements

Details

• 5-day work week (Mon-Sun)
• Shift-based roster AM: 7:30 AM – 5:00 PM ; MID: 11:30 AM – 9:00 PM
• Salary: Up to $3500
• Annual bonus
• Work Location: Woodlands South (may be deployed to MacPherson from April 2027)
• Employment Type: Full-time contract (yearly renewable)

Requirements

• Customer service-oriented with good communication and interpersonal skills
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Able to work in a fast-paced environment
• Able to work independently and as part of a team
• Detail-oriented with accurate data entry skills

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.By applying for this role, you consent toRMA Groups’sPDPA and e2i’s PDPA."