Patient Experience Executive: Service & Liaison Lead

St. Andrew's Community Hospital; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

St. Andrew's Community Hospital is seeking a Patient Relations Executive to enhance patient and family experience through effective feedback management and liaison with clinical teams. The role focuses on timely resolution, clear communication, and continuous service improvement.

Key duties include coordinating investigations, drafting professional responses, and supporting service recovery. Candidates should have 1–3 years in patient relations or related healthcare roles and strong

Qualifications

• Healthcare Management, Business Administration or related discipline.
• Strong communication and interpersonal skills.
• Empathy and professionalism in sensitive situations.

Responsibilities

• Manage patient and family feedback across channels (email, calls, surveys, walk-ins).
• Follow up promptly with patients to acknowledge concerns and provide updates.
• Coordinate investigations with clinical and non-clinical teams for responses.
• Draft empathetic written and verbal responses per policy.
• Support service recovery and patient experience initiatives.
• Facilitate family conferences and provide closure responses.

Skills

Strong communication

Empathy & professionalism

Interpersonal skills

Organizational & documentation

Analytical thinking

Education

Healthcare Management

Business Administration

Communications/Public Relations

Social Work / Psychology

Tools

Microsoft Office

Job description

St. Andrew's Community Hospital is seeking a Patient Relations Executive to enhance patient and family experience through effective feedback management and liaison with clinical teams. The role focuses on timely resolution, clear communication, and continuous service improvement.

Key duties include coordinating investigations, drafting professional responses, and supporting service recovery. Candidates should have 1–3 years in patient relations or related healthcare roles and strong