Patient Care Hotline Specialist

National University Health System; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

National University Health System in Singapore is seeking a Senior / Customer Service Associate for the Group Contact Centre. The role involves handling general enquiries and appointment scheduling for patients and the public, in a fast-paced healthcare setting.

Reporting to the Institution Lead, Group Contact Centre, you will deliver excellent service, manage inquiries, and coordinate with departments to ensure requests are resolved.

Qualifications

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend and be available for standby duties when required

Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

English proficiency

Reading/Writing in English

Education

Diploma in any discipline

Tools

Typing skills

Computer literate

Job description

National University Health System in Singapore is seeking a Senior / Customer Service Associate for the Group Contact Centre. The role involves handling general enquiries and appointment scheduling for patients and the public, in a fast-paced healthcare setting.

Reporting to the Institution Lead, Group Contact Centre, you will deliver excellent service, manage inquiries, and coordinate with departments to ensure requests are resolved.