Partner Performance Manager (Protection Services)

Ministry Of Social And Family Development; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

Ministry Of Social And Family Development in Singapore seeks a Partner & Capability Development professional within the Rehabilitation and Protection Group to strengthen protection services and drive performance improvements across partner agencies.

You will monitor service delivery, conduct operational reviews with providers, leverage data analytics, and support planning for capacity and transformation to better protect vulnerable individuals and families.

Qualifications

• 2+ years in development and implementation of programmes/services and providers' capability development.
• Experience in community development or social services with community engagement.
• Experience in operational planning, systems thinking, operational risk management or service planning.
• Familiarity with data analytics tools and translating data into actionable insights for service management.

Responsibilities

• Monitor and manage performance and service management of specialist agencies and programmes.
• Identify areas of improvement in programmes and implement quality controls for effective delivery.
• Conduct operational reviews with providers and stakeholders to improve service delivery and robustness.
• Support operational planning, performance monitoring, risk assessment, and capacity planning for transformation.
• Leverage data analytics to monitor service performance, identify trends, and inform decisions.
• Collaborate with divisions and internal stakeholders to implement changes to service management processes.
• Review and implement plans to build capability and capacity of specialist agencies to meet demand.
• Provide secretariat support to meetings with management.
• Undertake any other duties as assigned by supervisor.

Skills

Community development

Operational planning

Systems thinking

Data analytics

Education

Tertiary qualifications

Job description

Ministry Of Social And Family Development in Singapore seeks a Partner & Capability Development professional within the Rehabilitation and Protection Group to strengthen protection services and drive performance improvements across partner agencies.

You will monitor service delivery, conduct operational reviews with providers, leverage data analytics, and support planning for capacity and transformation to better protect vulnerable individuals and families.