Partner Experience Lead – Ads Sellside

Google LLC; Singapore; Sur place; SGD 90 000 - 150 000; Plein temps

Résumé du poste

Google LLC in Singapore is seeking a Partner Experience Specialist to support gTech Ads Sellside customers. The role focuses on resolving escalations, streamlining workflows, and driving long-term process improvements across our ads products stack.

You will analyze partner friction and trends, author and update knowledge-base guides, and lead cross-functional readiness initiatives with Product, Finance, and Operations to ensure scalable, self-service support for millions of users.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in solution consulting, project management, customer operations, or operational workflow management.

Responsabilités

• Provide Level-2 consultations for partner managers and support teams on complex policy, compliance, billing, tax, or payout escalations.
• Author and update internal knowledge base guides, escalation workflows, and troubleshooting documentation across Sellside products (AdSense, AdMob, Google Ad Manager).
• Lead operational readiness, compliance launches, and partner enablement for regulatory mandates (e.g., GDPR, CMP) or billing and payment system updates.
• Analyze partner friction, enforcement trends, appeal rejections, or billing disputes to deliver actionable insights and drive product improvements with cross-functional teams.
• Scale self-service resolution and automated support infrastructure, including training AI troubleshooters and optimizing external help center resources.

Connaissances

Solution consulting

Project management

Customer operations

Data analysis

Cross-functional collaboration

Communication

Formation

Bachelor’s degree or equivalent

Outils

SQL

Dashboards

Spreadsheets

Description du poste

Google LLC in Singapore is seeking a Partner Experience Specialist to support gTech Ads Sellside customers. The role focuses on resolving escalations, streamlining workflows, and driving long-term process improvements across our ads products stack.

You will analyze partner friction and trends, author and update knowledge-base guides, and lead cross-functional readiness initiatives with Product, Finance, and Operations to ensure scalable, self-service support for millions of users.