Senior Ads Tech Solutions Consultant

Google; Singapore; Sur place; SGD 90 000 - 150 000; Temps partiel

Résumé du poste

Google Singapore is seeking a Product Solutions Consultant for gTech Ads CX on a 9-month fixed-term contract. You will bring deep product knowledge and manage end-to-end customer solutioning, supporting advertisers and partners across Google's Ads stack.

The role emphasizes troubleshooting, data-driven analytics, and collaboration with Sales, Product, and Engineering teams to improve customer journeys and deliver scalable solutions.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in technical product management, cloud support, quality engineering, or SRE.
• Experience in technical troubleshooting or customer support within a technology organization.
• Experience using Google Ads or other online advertising platforms and ad tech solutions.
• Customer-facing experience translating technical concepts to non-technical audiences.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.

Responsabilités

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving complex issues with Google's advertisers, Sales teams, agencies, and partners.
• Learn Ads products and apply deep product expertise to solve complex technical customer issues and escalations.
• Develop tools and automation for diagnostics, data fixes, and debugging, independently or with Product Engineering teams.
• Partner with Sales and cross-functional teams to improve customer journey and product feature offerings by providing feedback to Product Management, Engineering, and Business Solutions.
• Analyze data to solve issues at root cause, liaise with stakeholders on escalations, and drive a collaborative team culture globally.

Connaissances

5 years experience

Technical troubleshooting

Customer support

Customer empathy

Analytics & dashboards

Cross-functional collaboration

Formation

Bachelor’s degree or equivalent practical experience

Outils

Google Ads

Description du poste

Google Singapore is seeking a Product Solutions Consultant for gTech Ads CX on a 9-month fixed-term contract. You will bring deep product knowledge and manage end-to-end customer solutioning, supporting advertisers and partners across Google's Ads stack.

The role emphasizes troubleshooting, data-driven analytics, and collaboration with Sales, Product, and Engineering teams to improve customer journeys and deliver scalable solutions.