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Smartdeer Services Centre in Singapore is seeking a coffee professional dedicated to crafting quality beverages and delivering warm, sincere service to delight customers. You will support trainee baristas, helping them develop coffee operation skills and knowledge across shift duties.
You will maintain operational standards, assist with store tasks such as opening/closing, cashier duties, product recommendations, and keep front-and-back of-house areas clean and organized.
A coffee professional role focused on crafting quality coffee with genuine, warm and sincere service to delight customers. The role involves supporting trainee baristas in developing their coffee operation skills and knowledge, maintaining operational standards across shift duties, and contributing to store operations.
Key responsibilities
Consistently deliver high-quality coffee and warm, genuine service to customers
Assist in mentoring trainee baristas to accelerate their coffee operation skills and knowledge development
Adhere to operational standards and complete shift tasks and business objectives including store opening/closing, coffee and beverage preparation, customer service, product and membership recommendations, cashier duties and related services
Proactively maintain cleanliness and organisation of store areas including front of house, back of house, bar counter and storage areas
Support store manager with other store operational matters
About you
Basic daily English conversational ability to independently take orders, introduce products, respond to customer enquiries and handle simple complaints; able to understand local customer daily communication
Fluent Mandarin Chinese preferred to facilitate communication with Chinese customers and team
Basic Malay language is a bonus
Passion for coffee and the service industry with ability to independently operate coffee equipment and create latte art
Polite demeanour, appropriate conduct and neat personal appearance
Good verbal communication and interpersonal skills with strong teamwork spirit
Coffee, tea or food and beverage work experience