Paid Enforcement Specialist

Salt; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Salt seeks an Enforcement Specialist for a paid 7-month renewable contract with a Social Media client in Singapore. You will assess compliance with advertising standards, remove bad actors, and protect compliant advertisers while collaborating with cross-functional teams.

The role emphasizes policy enforcement, quality review, and escalation when needed, requiring precise judgment under tight deadlines and strong collaboration with Policy, Legal, Sales, and Operations.

Qualifications

• 3+ years in Trust & Safety, content moderation, online operations, or similar roles in tech.
• Ability to apply complex policy guidelines consistently.
• Experience with high-volume ad content review.

Responsibilities

• Review and action incoming demand within SLAs.
• Apply client policies to content and enforce terms.
• Maintain proficiency in tools and systems to process queued demand.
• Collaborate with Policy, Sales, Legal and Operations on complex cases.
• Ensure quality and accuracy of enforcement decisions.
• Escalate cases requiring additional expertise promptly.
• Stay current on policy updates and workflow changes relevant to your region.

Skills

Trust & Safety

Content Moderation

Online Operations

Policy Interpretation

Cross-functional Collaboration

Communication

Job description

Salt is looking to hire an Enforcement Specialist for a Social Media client for 7 months renewable contract role. As a Paid Enforcement Specialist, your role will involve responding to process incoming paid demand enqueued through production workflows, to assess compliance to advertising standards, ensure to remove bad actors from our platform before they propagate any harm while protecting compliant advertisers from over-enforcement. You will collaborate with cross-functional teams to validate and communicate accuracy of quality and enforcement decisions.

Responsibilities

• Review and action incoming demand enqueued through GRO production workflows (Cases, SRT) accurately and within established SLAs
• Serve as an expert in policy application and enforcing client's terms of service (including Community Standards, Advertiser & Commerce Policies, and product-specific guidelines) as they apply to content from your assigned market/region
• Maintain expert-level proficiency in tools and systems to efficiently and correctly process queued demand
• Collaborate with internal stakeholders (including Policy, Sales, Legal, and Operations teams) where necessary to provide input to ambiguous or complex cases and arrive at the correct enforcement outcome
• Ensure quality and accuracy of enforcement decisions, meeting or exceeding established quality benchmarks
• Escalate cases that fall outside established decision frameworks or require additional expertise to appropriate teams in a timely manner
• Stay current on policy updates, enforcement standards, implementation guidelines, and workflow changes relevant to your assigned market/region.

Qualifications

• 3+ years of experience in Trust & Safety, content moderation, online operations, or similar roles for a technology company
• Demonstrated accuracy in high-volume ad content review or enforcement operations
• Ability to interpret and consistently apply complex policy implementation guidelines
• Ability to work with graphic and objectionable content coupled with a broad understanding of the Community Standards
• Ability to make sound judgments under tight deadlines and competing priorities
• Effective communication skills and ability to collaborate with cross-functional stakeholders to reach correct enforcement outcomes
• Familiarity with content moderation tooling and queue-based workflow systems

CEI No: R1659595 / EA No: 07C3147 Salt is acting as an Employment Business in relation to this vacancy.