Paid Enforcement Specialist

Allegis Group Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Allegis Group Singapore Pte Ltd is seeking a Paid Enforcement Specialist to support content and advertising enforcement operations. You will review cases for policy compliance, apply guidelines, and determine enforcement outcomes in a fast-paced environment.

Ideal candidates have strong analytical and communication skills, experience with high-volume case review, and comfort with potentially sensitive content.

Qualifications

• 3+ years experience in Trust & Safety, content moderation, compliance, risk operations or related field.
• Experience handling high volumes of cases with accuracy and quality.
• Strong analytical and critical thinking with sound judgement.

Responsibilities

• Review and process cases relating to advertising and platform policy compliance within SLAs.
• Apply policy guidelines consistently when assessing escalated or queued cases.
• Investigate and evaluate information to determine appropriate enforcement outcomes.
• Maintain high accuracy and quality in case reviews.
• Escalate complex cases when expert guidance is needed.
• Collaborate with internal stakeholders to resolve sensitive issues.
• Stay updated on policy changes and procedures.
• Contribute to a safe and trustworthy online environment.

Skills

Analytical thinking

Policy interpretation

Communication skills

Prioritization

Independent work

Tools

Case management systems

Job description

Job De ion

Our client, a leading global technology company, is seeking a Paid Enforcement Specialist to support content and advertising enforcement operations. The successful candidate will review and assess cases related to advertising policy compliance, make accurate enforcement decisions, and collaborate with cross-functional teams to ensure policy standards are consistently applied.

This role is suited to individuals who enjoy problem solving, working in a fast-paced environment, and making decisions based on established policies and guidelines.

Key Responsibilities

• Review and process cases relating to advertising and platform policy compliance within established service level agreements (SLAs).
• Apply policy guidelines consistently and accurately when assessing escalated or queued cases.
• Investigate and evaluate information to determine appropriate enforcement outcomes.
• Maintain a high level of accuracy and quality when handling case reviews.
• Escalate complex cases when additional expertise or guidance is required.
• Collaborate with internal stakeholders to resolve ambiguous or sensitive issues.
• Keep up to date with policy changes, operational procedures and workflow updates.
• Contribute to maintaining a safe and trustworthy online environment.

Note:

This role may involve exposure to potentially sensitive, graphic, or objectionable content as part of day-to-day responsibilities.

Requirements

• At least 3 years of experience in Trust & Safety, content moderation, compliance, risk operations, investigations, online operations, or a related field.
• Experience reviewing high volumes of cases while maintaining accuracy and quality.
• Strong analytical and critical thinking skills with the ability to make sound judgments.
• Ability to interpret and apply policies, guidelines, and operational procedures consistently.
• Experience working with workflow management, ticketing, or case management systems is advantageous.
• Strong verbal and written communication skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Comfortable working with potentially sensitive or disturbing content.

Preferred Qualifications

• Experience within the technology, social media, digital platforms, advertising, or online services industry.
• Background in enforcement, compliance, investigations, fraud prevention, risk management, or trust and safety operations.
• Experience collaborating with cross-functional stakeholders.

We regret to inform that only shortlisted candidates will be notified.

EA Reference: R22104900 Zheng Qimei