Outlet Operations & Sales Manager

BLCK HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

BLCK HOSPITALITY PTE. LTD. is seeking an experienced outlet operations lead to manage rosters, hiring, training, SOP enforcement, inventory control, maintenance, and sales initiatives across the outlet.

You will support HR functions, review reports, participate in strategy meetings, foster a positive culture, and ensure compliance with group SOPs. Operating hours include night shifts 9pm-6am and 11pm-8am, six days a week.

Responsibilities

• Create and manage staff rosters to ensure adequate coverage during shifts
• Recruit and train staff to meet operational standards and company culture
• Enforce SOPs and retrain staff to maintain compliance and quality
• Update SOPs to improve efficiency and effectiveness
• Implement group SOPs, mandates and instructions consistently
• Drive sales initiatives during operations to achieve targets
• Monitor inventory levels and initiate timely ordering for low-stock items
• Oversee maintenance activities to ensure outlet functionality
• Review closing and monthly reports for accuracy and insights
• Participate in weekly and monthly strategy meetings to align outlet goals with group objectives
• Foster a positive team morale and promote an inclusive culture
• Support HR by tracking attendance, leave, OIL, and MC
• Ensure prompt stock ordering and inventory availability
• Develop operational improvements and sales growth ideas to enhance performance
• Operating hours: Opening 9pm-6am, Closing 11pm-8am, 6 days a week

Job description

BLCK HOSPITALITY PTE. LTD. is seeking an experienced outlet operations lead to manage rosters, hiring, training, SOP enforcement, inventory control, maintenance, and sales initiatives across the outlet.

You will support HR functions, review reports, participate in strategy meetings, foster a positive culture, and ensure compliance with group SOPs. Operating hours include night shifts 9pm-6am and 11pm-8am, six days a week.