Outlet Manager - Lead Sales & Service Team

EXPERT BEAUTE (JE) PTE. LTD.; Singapore; Sur place; SGD 89 000 - 112 000; Plein temps

Avantages offerts par ce poste

Career growth opportunities

Résumé du poste

EXPERT BEAUTE (JE) PTE. LTD. is seeking a Branch Manager for the Westgate Mall outlet in Jurong East. You will lead daily operations, manage a service team and drive sales performance while maintaining service standards and a polished outlet presentation.

The role requires 3+ years in beauty/retail with supervisory experience, strong leadership, and the ability to work retail hours including weekends. BeauteSoft experience is advantageous.

Qualifications

• Minimum 3 years in beauty, wellness or retail with at least 1 year in a supervisory role.
• Strong leadership and communication to manage staff and outperform targets.
• Sales-driven with ability to promote services, packages and retail products.
• Familiarity with BeauteSoft for appointments, Billing and records; retail hours incl weekends.

Responsabilités

• Outlet Operations & Team Management: Oversee the daily operations of the Westgate outlet to ensure smooth and efficient workflow; Lead, supervise and motivate the front desk and service team to achieve operational and sales targets.
• Sales & Business Performance: Drive outlet sales performance through team leadership, service quality and customer retention; monitor targets and take follow-up action; promote services/packages and retail products.
• Customer Service & Client Relationship: Handle customer feedback and resolve service issues; ensure a positive and consistent experience from enquiry to treatment; maintain VIP relationships and renewals.
• Administration & System Control: Prepare and review daily reports, sales summaries and staff performance updates; ensure BeauteSoft usage for appointments, billing and records.

Connaissances

Leadership

Communication

Team management

Sales-driven

Customer service

Outils

BeauteSoft

Description du poste

EXPERT BEAUTE (JE) PTE. LTD. is seeking a Branch Manager for the Westgate Mall outlet in Jurong East. You will lead daily operations, manage a service team and drive sales performance while maintaining service standards and a polished outlet presentation.

The role requires 3+ years in beauty/retail with supervisory experience, strong leadership, and the ability to work retail hours including weekends. BeauteSoft experience is advantageous.