Outbound Call Specialist - Customer Insights & Service

Oaktree Consulting; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A consulting firm in Singapore is seeking an Outbound Call Associate to engage customers and gather survey information. Ideal candidates should have a diploma or equivalent and experience in a call center environment. Strong communication skills and fluency in a second language are preferred. The role requires resolving customer queries and achieving performance targets. Competitive remuneration and professional growth opportunities are offered.

Qualifications

• Minimum C5 for English O level.
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry.

Responsibilities

• Proactive contact and engage customers to gather critical information.
• Meet and achieve key performance indicators.
• Acquire strong knowledge of products and services.
• Provide quality customer service and prompt follow-up.
• Resolve customer queries efficiently.

Skills

Good communication skills

Fluency in a second language

Computer literate

Good typing skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

A consulting firm in Singapore is seeking an Outbound Call Associate to engage customers and gather survey information. Ideal candidates should have a diploma or equivalent and experience in a call center environment. Strong communication skills and fluency in a second language are preferred. The role requires resolving customer queries and achieving performance targets. Competitive remuneration and professional growth opportunities are offered.