OSC Specialist ( Weekend Shift)

Cedar Cares, Inc; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Cedar Cares, Inc is seeking an experienced OSC Specialist in Singapore, responsible for operational oversight on the Cboe platforms. The role includes managing incident responses, providing technical support, and ensuring platform health during weekend shifts.

The ideal candidate will have at least 4 years of experience in technical support roles and proficiency in SQL, UNIX, and cloud technologies. Fluency in English is a must, with additional language skills preferred. This position offers a structured four-day work week.

Qualifications

• Minimum of 4 years in a securities-related or technical support position.
• Experience with options, equities, futures, market data analytics.
• Fluency in English required, Mandarin highly desirable.

Responsibilities

• Own Incident Management during weekends, leading triage and escalation.
• Monitor Cboe Global Indices platform health.
• Provide customer and sales support for platform issues.

Skills

Incident Management

System Monitoring

Technical Support

Data Analysis

Customer Support

Education

Bachelor's Degree in relevant field

Tools

SQL

UNIX/Linux Shell

Cloud Technology (AWS, GCP)

Job description

Role Overview

The OSC Specialist (Singapore) is a role served by experienced financial technologists with responsibilities that include providing production-level operational oversight and customer support across Cboe's platforms, with an initial focus on the Cboe Global Indices platform which operates 24x7. The role is expected to rapidly develop to include support capabilities across the broader Data Vantage suite of products and Cboe Titanium global market platforms, providing monitoring and supplementary support across those environments as proficiency grows. This position operates on a four‑day work week (Friday and Monday – 8 hours; Saturday and Sunday – 12 hours) with weekend shift hours structured to provide a seamless hand‑off from Cboe's US‑based weekend operations team. The Singapore‑based OSC Specialist carries direct ownership of Incident Management during the Singapore weekend shift window, including incident triage, escalation, stakeholder communication, and post‑incident documentation, ensuring that production events occurring outside of standard weekday coverage windows are handled with the same rigor and urgency as those during the core trading week.

Major Job Duties

• Incident Management — Weekend Ownership: Own the Incident Management function during the Singapore weekend shift, lead incident triage, root‑cause analysis, escalation, stakeholder communication for all production events affecting Cboe platforms, ensure timely and accurate incident documentation, drive escalation to on‑call engineering and senior operations staff, and complete post‑incident records.
• System Monitoring & Platform Health — Cboe Global Indices: Serve as the primary operational monitor, perform health checks, review audit logs, monitor database health tools and batch processing pipelines, take direct action to resolve known issues and escalated novel issues.
• Platform Monitoring Growth — Data Vantage & Titanium: Rapidly develop platform familiarity and monitoring capability across Cboe's Data Vantage suite (Hanweck, LiveVol, Silexx, Indices, DataShop) and Cboe Titanium global market platforms, provide monitoring coverage and supplementary operational support during the weekend shift.
• US Hand‑Off Coordination: Execute structured hand‑off processes at the start and end of each weekend shift, receiving and providing operational status, open incidents, and outstanding items to and from the US‑based weekend team.
• Technical Support & Troubleshooting: Perform analytical functions to troubleshoot and explain complex technical and/or data issues, conduct root‑cause and impact analysis, resolve customer and platform issues related to Cboe's APIs (market data, order entry, web service), investigate error logs, troubleshoot network issues, and review relevant system logs.
• Data Analysis & Reporting: Utilize SQL, UNIX shell, and Cboe proprietary tools to gather and analyze data, provide reports, and serve the needs of customers and business teams; leverage experience with file transfer processing and cloud technology (e.g., AWS) as applicable.
• Customer Support: Provide customers and sales support related to platform behavior, data delivery, and feature/functionality during the weekend coverage window, servicing OSC support queues and providing customer phone support to the "Deliver Plus One" standard.
• Platform Change & Testing: Test changes to systems and platform functionality prior to deployment, work with the software engineering team to resolve systemic issues, lead and participate in internal and industry‑wide weekend testing activities.
• Procedures & Documentation: Update internal technical and operations procedures within the Operations team's Confluence space, draft technical notices and updates to technical specifications as required.

The ideal candidate has:

• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Business, FinTech, Financial Services, Communications, or a related discipline.
• 4+ years in a securities‑related or technical support position, including experience with options, equities, futures, index, and/or currency market data, market analytics (e.g., Time and Sales, Earnings, Volatilities), and proficiency analyzing financial market data.
• 3+ years with UNIX / Linux Shell, including experience with file transfer processing.
• 2+ years with Cloud Technology (e.g., AWS, GCP).
• 1+ years with SQL.
• 1+ years with Agile Development Methodology.

Work Schedule

• Friday – 8 hours
• Saturday – 12 hours
• Sunday – 12 hours
• Monday – 8 hours

Communication & Language Skills

• Fluency in English (both written and spoken) is required.
• Mandarin Chinese fluency is highly desirable.
• Korean fluency is desirable.
• Japanese fluency is desirable.

Cboe Global Markets is an Equal Opportunity Employer.