Production Specialist - Front Office

NatWest Group; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

NatWest Group is seeking a Production Specialist to support front office platforms across trading environments in Singapore.

You'll work on the single dealer FX platforms, Digital FX and e‑Trading, partnering with global platform teams to ensure low latency, high availability and resilience.

Qualifications

• At least 10 years of hands‑on experience supporting trading platforms including electronic trading.
• 5+ years working on the trading floor closely with front office.
• Hands‑on experience supporting FX single dealer and Digital FX trading platforms.

Responsibilities

• Support production management to ensure platform stability and resilience.
• Collaborate with global platform teams to plan upcoming changes and rollouts.
• Interact with Trading and Sales to resolve time‑sensitive issues on the trading floor.
• Lead incident and problem management to meet quality standards.
• Monitor system health and perform proactive detection to limit business impact.
• Drive automation, toil reduction, and observability as an SRE.
• Assist with weekend changes and contribute to cloud journey.

Skills

Python

Java

SQL

UNIX

Windows

Observability

Automation

Troubleshooting

OpenTelemetry

Grafana

Corvil

Splunk

Geneos

Cloud

Artificial Intelligence

FX knowledge

Trading platforms

Front office collaboration

Tools

OpenTelemetry

Grafana

Corvil

Splunk

Geneos

Job description

Join us as a Production Specialist – Front Office

• We’re looking for an experienced Production Specialist to support production management across our front office platforms, ensuring stability, availability and resilience in line with business expectations
• This is a highly collaborative and fast‑paced role which will see you working closely with global platform and domain stakeholders to ensure the robustness and resilience of the platform
• In this hands‑on role, you’ll be supporting the bank’s single dealer platform, Digital FX platforms and our e‑Trading platforms

What You’ll Do

This will be a dynamic front office facing role within our trading environment, requiring collaboration as part of a global follow‑the‑sun support model starting with Singapore at 6am SGT. You’ll be working on the trading floor directly interacting with Trading and Sales solving time‑sensitive technical and business issues

You’ll Also Be

• Supporting incident and problem management, ensuring production stability meets the appropriate quality standards
• Supporting delivery of application management and application support along with any requested local business enhancements
• Proactively monitoring the system health before APAC business start to help with early detection and response to limit business impact
• Working as hands‑on SRE to drive automation, toil reduction, observability and other strategic initiatives
• Collaborating with platform teams to understand the upcoming changes, helping with rolling‑out of those changes including on weekends
• Contribute to our Cloud journey
• Identifying areas for service improvement by analysing and diagnosing re‑occurring platform and service incidents, as well as customer and stakeholder feedback
• Leading business delivery in the region/global by working actively with the front office business, understanding and analysing business requirements and delivery
• Expected to work in the office at least three times per week

The Skills You’ll Need

• At least 10 years of hands‑on experience supporting trading platforms with understanding of complex trading platforms including electronic trading
• 5+ years experience of working on the trading floor closely with front office
• Hands‑on experience of supporting Client facing FX Single dealer platform and Digital FX Trading business
• Exposure of working with low‑latency electronic trading systems
• Excellent coding/scripting skills using Python, Java, SQL
• Excellent automation and troubleshooting skills across UNIX and Windows platforms
• Hands‑on experience of observability using tools such as OpenTelemetry, Grafana, Corvil, Splunk, Geneos etc
• Hands‑on experience of new and emerging technologies such as: Cloud and Artificial Intelligence
• Experience in FX/FI Markets: pricing, trading, risk management. With understanding of products such as Spot, Fwd, Options and NDF’s in FX and Bonds/Swaps in FI
• Excellent interpersonal and communication skills with ability to present complex information in a clear and concise manner

Desirable

• Technical certifications in areas such GCP, RPA, Python etc
• Excellent customer relationship and influencing skills and experience in creating strong partnerships with key stakeholders across all levels of an organisation