Order Fulfilment Coordinator - Logistics & Dispatch

Recruit Express Pte Ltd.; Singapore; On-site; SGD 31,000 - 50,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an Order Fulfillment professional to ensure timely and accurate order preparation and processing. You will liaise across Order Processing, Logistics, Warehouse and Customer Service to maintain smooth daily operations and high service levels.

You'll receive cross-functional training across order processing, warehouse operations, and logistics coordination, enabling greater flexibility and continuity for the business while supporting peak periods and process

Qualifications

• 2–3 years of experience in order fulfilment.
• Experience coordinating with Logistics, Warehouse and Customer Service.
• Attention to detail and ability to work across teams.

Responsibilities

• Prepare and prioritize customer orders to ensure a continuous and balanced workflow for the Order Processing team.
• Process customer orders accurately and efficiently in accordance with established procedures and service level agreements (SLAs).
• Verify order information including product availability, pricing, customer details and shipping requirements prior to processing.
• Monitor order queues and coordinate with Logistics to maintain smooth order flow throughout the day.
• Update order status accurately within the Order Management System.
• Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency.
• Coordinate closely with Customer Service, Warehouse and Logistics to ensure timely order fulfilment.
• Support inventory reconciliation and order verification activities where required.
• Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency.
• Prepare, pack and organise completed orders for dispatch.
• Coordinate with external delivery providers and act as the point of contact for delivery-related matters.
• Ensure special delivery requests and urgent deliveries are fulfilled accordingly.
• Handle ad-hoc collection and delivery requests, including internal document runs and banking activities where required.
• Work collaboratively with Order Processing, Customer Service, Logistics, Warehouse, Sales and Finance teams.
• Ensure compliance with company policies, quality standards and operational procedures.
• Maintain accurate operational records and documentation.
• Support business continuity by providing operational assistance during peak periods or manpower shortages.
• Participate in cross-training initiatives to broaden operational capabilities.
• Undertake any other duties assigned by the supervisor

Skills

Order processing

Logistics coordination

Customer service

Cross-functional collaboration

Tools

Order Management System

Job description

Recruit Express Pte Ltd is seeking an Order Fulfillment professional to ensure timely and accurate order preparation and processing. You will liaise across Order Processing, Logistics, Warehouse and Customer Service to maintain smooth daily operations and high service levels.

You'll receive cross-functional training across order processing, warehouse operations, and logistics coordination, enabling greater flexibility and continuity for the business while supporting peak periods and process