Ops Process Analyst & SOP Excellence Lead

Ocean Network Express

Singapore

On-site

SGD 90,000 - 120,000

Full time

14 days+

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Job summary

Ocean Network Express in Singapore is seeking a Senior Process Improvement Specialist to analyze and streamline operational workflows within our container shipping business. You will map processes, propose automation opportunities, and support cross-functional teams in delivering practical improvements.

The role requires five plus years in container shipping, strong data analysis, and excellent communication.

Qualifications

Bachelor's degree in a related field.
At least 5 years of work experience in container shipping (e.g., Trade & Marketing, Pricing, Space Control, Sales, or Customer Service).
Proficient in MS Office and Google Workspace, particularly Excel, Word, PowerPoint, and Sheets.
Excellent verbal and written communication skills; strong interpersonal and cross-functional collaboration.
Demonstrated analytical and critical thinking to evaluate complex processes.

Responsibilities

Assist in analyzing existing business workflows to identify bottlenecks and inefficiencies, supporting process mapping and proposing practical solutions or automation opportunities to streamline daily operations.
Support process improvement projects by tracking project timelines and updates, gathering requirements, coordinating cross-functional meetings, and executing User Acceptance Testing (UAT).
Create, update, and maintain clear process maps, SOPs, and centralized documentation to ensure adherence to organizational standards.
Respond to daily operational inquiries and provide basic troubleshooting and escalation management to maintain stable workflow operations.
Conduct regular data checks and audits to detect anomalies, investigate root causes, and perform data clean-up tasks to safeguard master and operational data integrity.