Operations Support Specialist

PAN PACIFIC VAN & TRUCK LEASING PTE. LTD.; Singapore; On-site; SGD 27,000 - 45,000; Full time

Job summary

PAN PACIFIC VAN & TRUCK LEASING PTE. LTD. is seeking a detail‑oriented administrator to support our customer, vehicle and booking operations in Singapore. You will handle documents, process agreements, and respond to inquiries to ensure smooth rentals.

This role requires strong MS Office skills, excellent communication, and the ability to work independently while following up on tasks and deadlines. You will contribute to operational reporting and ongoing service improvements.

Qualifications

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills.
• Organised and detail-oriented.
• Able to work independently and follow up on tasks effectively.

Responsibilities

• Handle customer, vehicle and booking related administrative processes.
• Process and verify documents, agreements and supporting paperwork.
• Attend to inbound customer enquiries from existing and potential customers.
• Assist in onboarding and verification of new customers.
• Investigate and follow up on customer complaints, vehicle damage cases, and rental incidents.
• Follow up on invoices, payments and pending cases.
• Prepare and maintain operational reports.
• Other ad-hoc duties assigned

Skills

Strong communication

Organised and detail-oriented

Independent worker

Tools

Excel

Word

PowerPoint

Job description

PAN PACIFIC VAN & TRUCK LEASING PTE. LTD. is seeking a detail‑oriented administrator to support our customer, vehicle and booking operations in Singapore. You will handle documents, process agreements, and respond to inquiries to ensure smooth rentals.

This role requires strong MS Office skills, excellent communication, and the ability to work independently while following up on tasks and deadlines. You will contribute to operational reporting and ongoing service improvements.