Operations Support Engineer (Software Engineering)

Tech Aalto Pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tech Aalto Pte ltd is seeking an Operations Support Engineer (Software Engineering) to support production applications, troubleshoot issues, and contribute to engineering fixes. You will read code, write scripts, and perform small engineering tasks within a software development team to ensure reliability, stability, and performance of enterprise and cloud systems.

The role collaborates with engineering, product, and support teams in an Agile environment to balance operational and engineering

Qualifications

• Bachelor’s degree in CS/IT/SE or related field.
• 2–5 years in technical operations or software engineering.
• Experience supporting production applications and cloud platforms.
• Ability to read/modify code for debugging.
• Experience with JavaScript/TypeScript/Node.js/Python/SQL.
• Familiar with Git and deployment workflows.
• Strong incident and ticket management.
• Experience in Agile or cross-functional teams.

Responsibilities

• Provide technical support for production applications, cloud platforms, and enterprise systems.
• Investigate and resolve production incidents using logs, monitoring tools, browser developer tools, and diagnostics.
• Troubleshoot issues across web applications, APIs, integrations, networking, and cloud infrastructure.
• Read, understand, and modify application code to support troubleshooting and bug fixing.
• Develop scripts or small utilities to improve troubleshooting, automate recurring tasks, and enhance operational efficiency.
• Implement and validate minor bug fixes or software changes under guidance and code review.
• Take on development or engineering tickets when required and work collaboratively with the software engineering team.
• Manage support tickets, communicate clearly with users and stakeholders, and drive incidents through to resolution.
• Participate in Agile and cross-functional product team workflows.
• Balance operational support responsibilities with engineering work based on team and product priorities.

Skills

Troubleshooting

JavaScript

TypeScript

Node.js

Python

SQL

Scripting

Incident management

Agile teamwork

Code reading/modification

Education

Bachelor’s degree in Computer Science, Information Technology, Software Engineering

Tools

Git

Browser developer tools

Logs & monitoring tools

Job description

Operations Support Engineer (Software Engineering)

Operations Support Engineer (Software Engineering)

Role Overview

We are seeking an Operations Support Engineer (Software Engineering) to support production applications, troubleshoot technical issues, and contribute to engineering fixes and operational improvements. This role is ideal for someone with a strong technical support background who is also comfortable reading code, writing scripts, and working on small engineering tasks within a software development team.

The successful candidate will play a key role in ensuring the reliability, stability, and performance of enterprise and cloud-based systems while collaborating closely with engineering, product, and support teams.

Key Responsibilities

• Provide technical support for production applications, cloud platforms, and enterprise systems.
• Investigate and resolve production incidents using logs, monitoring tools, browser developer tools, and system diagnostics.
• Troubleshoot issues across web applications, APIs, integrations, networking, and cloud infrastructure.
• Read, understand, and modify application code to support troubleshooting and bug fixing.
• Develop scripts or small utilities to improve troubleshooting, automate recurring tasks, and enhance operational efficiency.
• Implement and validate minor bug fixes or software changes under guidance and code review.
• Take on development or engineering tickets when required and work collaboratively with the software engineering team.
• Manage support tickets, communicate clearly with users and stakeholders, and drive incidents through to resolution.
• Participate in Agile and cross-functional product team workflows.
• Balance operational support responsibilities with engineering work based on team and product priorities.

Required Skills & Experience

• Bachelor’s degree inComputer Science, Information Technology, Software Engineering, or a related discipline.
• 2–5 years of experience in Technical Operations, Application Support, Software Engineering, or a similar technical role.
• Experience supportingproduction applications, cloud-based platforms, or enterprise systems.
• Strong troubleshooting experience acrossweb applications, APIs, integrations, networking, or cloud infrastructure.
• Ability to investigate issues usinglogs, monitoring tools, browser developer tools, and system diagnostics.
• Comfortable reading and modifying application code for troubleshooting and bug fixing.
• Hands-on scripting or programming experience inJavaScript, TypeScript, Node.js, Python, SQL, or similar technologies.
• Ability to develop scripts or utilities for automation and operational improvement.
• Familiarity withGit/source control, code review, testing, and deployment workflows.
• Experience managingsupport tickets, stakeholder communication, and incident resolution.
• Experience working inAgile or cross-functional product teams.
• Ability to adapt quickly and switch between operational and engineering priorities.

Technical Knowledge

Working knowledge of some or all of the following:

• Cloud platforms , preferably AWS
• Web technologies such as HTTP, REST APIs, JSON, and JavaScript
• Networking concepts including DNS, SSL/TLS, and CDN
• SQL and relational databases
• Monitoring and observability tools
• Git and source-control workflows
• Scripting or application development using JavaScript, TypeScript, Node.js, Python, or similar technologies