Operations Supervisor — Hands-On Leader, Quality & Training

Karss Management Services Pte. Ltd.; Singapore; On-site; SGD 47,000 - 61,000; Full time

Job summary

Karss Management Services Pte. Ltd. in Singapore seeks a Supervisor, Operations to oversee daily tasks, manage manpower, maintain housekeeping, and ensure quality control.

This role serves as a bridge between on-ground staff and management, ensuring smooth task execution, effective communication, and timely handovers; training and supervising new staff, while supporting operational tasks as needed.

Qualifications

• Strong organizational and planning abilities.
• Proven supervisory or leadership experience in events.
• Excellent communication and coordination skills.
• Ability to lead teams and take-charge during shifts.
• Detail-oriented with a focus on quality control.
• Willingness to be hands-on and support operational tasks directly.
• Compulsory: Forklift Licence

Responsibilities

• Oversee completion of operational tasks and ensure proper handover procedures.
• Actively participate in tasks when required to support team performance.
• Monitor daily workflows to maintain efficiency and timeliness.
• Ensure accountability of staff during assigned shifts.
• Conduct training and onboarding for new staff members.
• Lead shift debriefs to review performance and address issues.
• Ensure all items are returned to storage after use.
• Oversee clearing of used linens and maintenance of cleanliness.
• Share handover photos in the designated group chat for documentation.
• Step in to assist with housekeeping tasks when necessary.
• Ensure operational processes meet established QC standards.
• Identify and resolve gaps in service delivery.
• Personally verify and support QC checks on-site.
• Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues.
• Provide timely updates and escalate concerns when necessary.
• Assist in salary pay-out processes.
• Handle ad-hoc assignments as directed by management.

Skills

Organizational skills

Leadership experience

Communication & coordination

Team leadership

Quality control

Hands-on work

Forklift license

Job description

Karss Management Services Pte. Ltd. in Singapore seeks a Supervisor, Operations to oversee daily tasks, manage manpower, maintain housekeeping, and ensure quality control.

This role serves as a bridge between on-ground staff and management, ensuring smooth task execution, effective communication, and timely handovers; training and supervising new staff, while supporting operational tasks as needed.