Operations Strategy - Manager

SG Enable; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SG Enable in Singapore seeks a Manager, Operations Strategy to support disability employment and lifelong learning initiatives. The role focuses on research, data management, and strategic planning to inform data-driven programmes in collaboration with partners and stakeholders.

You will monitor KPIs, assist with fund administration and budgeting, and provide secretariat support for inter-agency initiatives while mentoring junior staff.

Qualifications

• Degree in any discipline is required (Business, Finance, Economics, Data Analytics, Statistics, Public Policy, Social Sciences or related)
• At least 3 years of relevant experience in research, data analytics, strategy, policy, fund administration, programme operations or service development
• Proficient in MS Office, particularly MS Excel; experience with data visualization or reporting tools is an advantage
• Strong analytical, problem-solving, project management, organisational, communication and interpersonal skills
• Meticulous, adaptable and able to manage competing priorities and collaborate on new workflows

Responsibilities

• Research, data and performance management: conduct research, environmental scans and data analysis to identify gaps, trends and opportunities in disability employment
• Collect, clean, validate, reconcile and maintain employment data from internal and external sources
• Develop and report KPIs for management, the Board, funders and stakeholders
• Prepare research findings, data insights, reports and recommendations to support policy and programme planning
• Support capability-building in data literacy, research and programme evaluation
• Strategic planning and stakeholder engagement: develop short- and long-term workplans and engage with government agencies, employers and other partners
• Monitor outcomes, identify gaps and propose process improvements
• Prepare reports, submissions and briefing papers for management and inter-agency engagements
• Budget and planning: prepare proposals and funding submissions; outline budgets and expected outcomes
• Fund and scheme management: oversee fund planning, utilisation, reporting and audit compliance
• Oversee scheme applications, approvals and documentation; support employers and stakeholders on requirements
• Mentor junior staff and undertake additional duties to support organisational priorities

Skills

Analytical skills

Problem solving

Project management

Organisational skills

Communication skills

Interpersonal skills

Education

Degree in related field

Tools

MS Excel

Data visualization tools

Job description

Overall Job Responsibility

As part of the Service Development (Employment & Lifelong Learning) Division, you will support the development and implementation of disability employment and lifelong learning initiatives for persons with disabilities.

The Manager, Operations Strategy will support research, data management, fund and scheme administration, and operational planning to inform data-driven strategies, policies and programmes. The role will also support employment-related workplans, track key performance indicators, and maintain effective relationships with partners and stakeholders.

Duties and Responsibilities

Research, Data and Performance Management

• Conduct research, environmental scans and data analysis to identify gaps, trends and opportunities in disability employment.
• Work with internal teams and relevant stakeholders to collect, clean, validate, reconcile and maintain employment data from internal and external sources.
• Support the review and enhancement of data systems, data governance processes and reporting workflows for disability employment.
• Develop, track and report key performance indicators (KPIs) for management, the Board, funders and relevant stakeholders.
• Prepare research findings, data insights, reports and recommendations to support policy, service and programme planning.
• Support capability-building initiatives in areas such as data literacy, research and programme evaluation.

Strategic Planning and Stakeholder Engagement

• Support the development and implementation of short- and long-term workplans for disability employment initiatives.
• Work with internal teams, government agencies, employers and other stakeholders to address operational issues and support the implementation of employment-related policies and services.
• Monitor programme and strategic outcomes, identify gaps, and recommend improvements to processes, services and schemes.
• Prepare reports, presentation materials, submissions and briefing papers for management and stakeholder engagements.
• Provide secretariat support and participate in assigned workgroups or inter-agency initiatives.

Budget and Planning

• Collaborate with internal teams to prepare proposals and secure funding for programmes.
• Develop clear and compelling submissions outlining value propositions, projected budgets, and intended outcomes.
• Administer funding agreements and maintain effective relationships with key stakeholders.

Fund and Scheme Management

• Oversee fund planning, tracking, utilisation, reconciliation and reporting in accordance with approved funding agreements, guidelines and audit requirements.
• Prepare funding proposals, budget projections, approval papers and reports on programme outcomes and fund utilisation.
• Developand review operational policies, SOPs, workflows, assessment criteria and application processes for employment and lifelong learningschemes.
• Oversee the administration of scheme applications, requests, exceptions and appeals, including the preparation of recommendations and submissions for approval.
• Support employers and relevant stakeholders on scheme requirements, application processes and documentation.
• Identify opportunities to improve, streamline and digitalise fund and scheme administration processes.

Additional Responsibilities

• Mentor and guide junior staff to build team capability.
• Undertake additional duties as required to support organisational priorities.

Qualifications, Knowledge And Experience

• A good Degree in any discipline, preferably in Business, Finance, Economics, Data Analytics, Statistics, Public Policy, Social Sciences or related fields.
• At least 3 years of relevant experience in research, data analytics, strategy, policy, fund administration, programme operations or service development.
• Proficient in MS Office, particularly MS Excel. Experience with data visualisation or reporting tools will be an advantage.
• Strong analytical, problem-solving, project management, organisational, communication and interpersonal skills.
• Meticulous, adaptable and able to exercise sound judgement, manage competing priorities, work collaboratively and embrace new workflows and improvements.

We regret that only shortlisted candidates will be informed