Operations Strategy & Analytics Architect

SHOPEE SINGAPORE PRIVATE LIMITED

Singapore

On-site

SGD 90,000 - 130,000

Full time

14 days+

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Job summary

Shopee Singapore Private Limited is seeking a Projects & Analytics Specialist to drive strategic initiatives that improve operational efficiency, optimize costs, and enhance scalability of the Return & Refund function. You will lead cross-functional projects, build analytical frameworks, and explore AI-enabled improvements to processes.

The role requires strong analytical thinking, excellent English communication, and a proven track record in project management and business analytics within a

Qualifications

Strong analytical and problem-solving skills with data-driven insights.
Excellent project management and stakeholder management capabilities.
Experience in workforce planning, cost management, automation, or AI-related initiatives is a strong advantage.

Responsibilities

Lead and manage high-impact, cross-functional projects from initiation to implementation with measurable business impact.
Develop analytical frameworks and dashboards for operational monitoring and leadership reporting.
Drive cost and headcount planning initiatives across Return & Refund function.
Identify opportunities to leverage AI and automation to improve efficiency and scale operations.

Skills

Analytical thinking

Stakeholder management

Problem solving

Communication (English)

Project management

Education

Bachelor's Degree in any field

MBA or postgraduate studies

Tools

Excel

SQL

Data Visualization Tools

Job description

The role requires strong analytical thinking, excellent English communication, and a proven track record in project management and business analytics within a

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