Operations Specialist – Web3 & Digital Assets

Sunrate Pte. Ltd.; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Sunrate Pte. Ltd. is seeking an Operations Specialist to collaborate with the hiring manager on Web3 and digital asset initiatives, transforming new workflows into reliable daily operations.

This individual contributor role covers transaction support, onboarding coordination, reconciliation and launch support, with room to contribute to other digital asset initiatives as priorities develop. Strong process discipline and clear communication are essential.

Qualifications

• 1–3 years of operations experience in payments or fintech.
• Experience in transaction operations, reconciliation, onboarding or payment exceptions.
• Strong Excel/Sheets skills and ability to investigate discrepancies.

Responsibilities

• Check client onboarding documents for completeness against defined requirements, coordinate authorised submissions and follow up on outstanding information with clients, providers and internal teams.
• Monitor assigned transactions, including stablecoin deposits, conversions and fiat payouts, using provider platforms and approved tracking tools; follow up on pending items and provide timely status updates.
• Perform initial checks on delayed deposits, missing credits, failed conversions and returned payouts. Resolve standard exceptions within approved procedures and escal…
• Support routine reconciliation by comparing transaction amounts, fees and provider statements against internal records and settlement confirmations. Flag discrepancies to Finance and the hiring manager.
• Maintain accurate onboarding and transaction records, including transaction hashes, provider references, supporting documents and case updates.
• Complete assigned launch checklists and user acceptance testing steps for new providers or workflows. Record issues and retest fixes under the guidance of the hiring manager, Product and Technology teams.
• Update operational trackers, reports and approved SOPs. Highlight recurring issues and suggest practical improvements for review.
• Follow approved access, data-sharing and transaction controls. Escalate screening requests, suspected errors and service incidents promptly to the appropriate owners.

Skills

Operations experience

Problem-solving

Stakeholder management

Independent working

Tools

Excel/Google Sheets

Job description

Sunrate Pte. Ltd. is seeking an Operations Specialist to collaborate with the hiring manager on Web3 and digital asset initiatives, transforming new workflows into reliable daily operations.

This individual contributor role covers transaction support, onboarding coordination, reconciliation and launch support, with room to contribute to other digital asset initiatives as priorities develop. Strong process discipline and clear communication are essential.