Operations Specialist

SGS TESTING & CONTROL SERVICES SINGAPORE PTE LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

SGS Testing & Control Services Singapore Pte Ltd is seeking a detail-oriented professional to provide technical, operational, administrative and governance support for terminal, outplant and logistics operations in Singapore. You will handle daily transactional processes, maintain data accuracy, and monitor performance metrics to drive improvements.

You will also manage invoices, POs, SAP data, KPI reporting and collaboration with customers, suppliers and internal teams.

Qualifications

• Diploma or Degree in Supply Chain Management, Logistics.

Responsibilities

• Provide technical, operational, administrative and governance support for terminal, outplant and logistics operations.
• Support daily transactional processes, inventory accuracy, system data integrity, operational performance monitoring and issue resolution.
• Maintain dashboards, reports and performance metrics to enhance operational visibility and support continuous improvement.
• Coordinate with the customer, terminal operators, logistics service providers, Procurement, Operations, Finance, Quality and other relevant stakeholders.
• Ensure that all activities are completed in accordance with established procedures, governance frameworks and delegated authority.
• Create and administer purchase orders and validate invoices against supporting documents.
• Prepare accrual information and support established financial control processes.
• Coordinate payment-related matters and follow up on processing exceptions.
• Maintain KPI reports relating to invoice and transaction processing.
• Coordinate inventory control and cycle-counting activities.
• Reconcile stock records and investigate inventory discrepancies.
• Monitor inventory movements and maintain accurate operational records.
• Process approved inventory adjustments in SAP and other systems.
• Escalate unresolved discrepancies to stakeholders.
• Maintain SAP/ECC master data and provide first-level system support.
• Monitor support channels and perform prescribed system checks.
• Prepare KPI reports and performance dashboards.
• Support procurement and operations through data analysis.
• Identify opportunities for continuous improvement across terminal and logistics operations.
• Support quarterly business reviews and supplier performance meetings.
• Participate in operational reviews, contract reviews and governance discussions.
• Assist with rate validation and supplier issue resolution.
• Provide operational data, performance insights and service trend analysis.

Education

Diploma or Degree in Supply Chain Management, Logistics

Job description

Primary responsibilities

• Provide technical, operational, administrative and governance support for terminal, outplant and logistics operations.


• Support daily transactional processes, inventory accuracy, system data integrity, operational performance monitoring and issue resolution.


• Maintain dashboards, reports and performance metrics to enhance operational visibility and support continuous improvement.


• Coordinate with the customer, terminal operators, logistics service providers, Procurement, Operations, Finance, Quality and other relevant stakeholders.


• Ensure that all activities are completed in accordance with established procedures, governance frameworks and delegated authority.

Specific responsibilities

1. Invoice and Purchase Order Administration

• Create and administer purchase orders.


• Validate and audit invoices against relevant supporting documents.


• Prepare accrual information and support established financial control processes.


• Coordinate payment-related matters and follow up on processing exceptions.


• Maintain KPI reports relating to invoice and transaction processing.

2. Inventory Management

• Coordinate inventory control and cycle-counting activities.


• Reconcile stock records and investigate inventory discrepancies.


• Monitor inventory movements and maintain accurate operational records.


• Process approved inventory adjustments in SAP and other relevant systems.


• Escalate unresolved or significant discrepancies to the appropriate stakeholders.

3. SAP and Operational System Support

• Perform shipment-related data entry and transactional processing.


• Maintain operational and master data in SAP/ECC and related systems.


• Provide first-level functional support for routine system and master data issues.


• Monitor operational support channels and shared mailboxes.


• Conduct prescribed system checks, troubleshoot routine issues and elevate complex matters to the designated support teams.

4. Operational Excellence and Reporting

• Maintain Control Tower dashboards, operational reporting tools and performance-monitoring processes.


• Collect and validate operational data.


• Prepare KPI reports, performance dashboards and stakeholder updates.


• Monitor operational exceptions, trends and service performance.


• Support Procurement and Operations through reporting and data analysis.


• Identify and support continuous improvement opportunities across terminal and logistics operations.

5. Terminal and Supplier Management

• Support Quarterly Business Reviews and supplier performance meetings.


• Participate in operational reviews, contract reviews and governance discussions.


• Assist with rate validation and supplier issue resolution.


• Provide operational data, performance insights and service trend analysis.


• Recommend process and performance improvements based on operational findings.


• Escalate supplier or terminal issues through the appropriate governance channels.

6. Governance, Audit and Compliance

• Coordinate the planning, tracking and administration of operational audits.


• Support supplier assessments and relevant industry certification activities.


• Monitor SQAS, CDI-T, EHS and Quality audit requirements.


• Follow up on audit completion and corrective actions.


• Maintain audit records, databases and supporting documentation.


• Support regulatory and operational compliance reporting.

7. Quality and Claims Management

• Administer Quality Notifications and supplier claims.


• Support investigations and Root Cause Investigation activities.


• Coordinate the collection of relevant information from stakeholders.


• Monitor and track corrective actions through to completion.


• Support E&AT-related activities where required.


• Assist with liability and claims administration.


• Escalate critical quality incidents through the appropriate channels.

8. Trade Compliance and Certification Support

• Provide administrative support for trade compliance activities.


• Coordinate the documentation and tracking of licences and certifications.


• Support certification requirements such as GMP, GDP, Halal, Kosher and ISCC+.


• Maintain relevant certification records and monitor their validity and status.

9. Projects and Business Changes

• Support the implementation of new business activities and service changes.


• Coordinate operational changes involving new tanks, products, drumming and tolling arrangements.


• Assist with change requests, implementation planning and stakeholder coordination.


• Monitor implementation issues and escale identified risks or delays through the appropriate channels.

10. Incident and Crisis Support

• Support incident response and crisis coordination activities.


• Assist with information gathering, issue monitoring and stakeholder communication.


• Provide administrative and operational support for related claims.


• Escalate critical matters to the customer's designated decision-makers

Requirements

Diploma or Degree in Supply Chain Management, Logistics