Operations & Sales Manager

precision wrap pte. ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

precision wrap pte. ltd. is seeking a dynamic workshop lead to run daily operations and grow front-end revenue for vinyl wraps, PPF, and detailing services. You will handle inquiries, inspect vehicles, and guide sales consultations, while coordinating scheduling and quality checks.

The role requires strong communication, closing skills, and the ability to manage a fast-paced workshop, with a valid driver\'s license. Join a hands-on team focused on top-tier finishes.

Qualifications

• Proven experience in sales, service advising, or operations within automotive aftermarket.
• Strong knowledge of vinyl wrap films and PPF applications is preferred.
• Excellent communication and closing skills with a customer-service mindset.
• Able to manage a fast-paced workshop flow with attention to detail.
• Valid driver's license is required.

Responsibilities

• Lead day-to-day workshop operations and drive revenue through sales and upselling.
• Oversee customer inquiries, vehicle inspections, quotes, and handovers.
• Schedule installations, allocate jobs, and enforce quality control at each stage.
• Mentor wrap installers and detailing crew; resolve aftercare questions and warranty issues.
• Build partnerships with dealerships and corporate accounts; monitor monthly targets.

Skills

Sales experience

Customer service orientation

Team leadership

Communication & closing skills

Attention to detail

Vehicle workshop coordination

Vinyl wrap films knowledge

Job description

Role Overview

Lead day-to-day workshop operations while driving front-end revenue. This role oversees customer inquiries, vehicle inspections, sales consultations, team scheduling, and quality assurance for vinyl wraps, paint protection film (PPF), and detailing services.

Key Responsibilities

Sales & Business Development

• Handle inbound inquiries across WhatsApp, social media, phone, and walk-ins.
• Perform vehicle walk-arounds, assess paint condition, recommend suitable film options (vinyl color change, satin/gloss PPF, ceramic coating), and close sales.
• Prepare quotations, invoices, and payment receipts; manage upselling and package cross-selling.
• Build partnerships with car dealerships, fleet owners, automotive clubs, and corporate accounts.
• Monitor monthly sales targets and run targeted promotions or seasonal campaigns.

Operations & Workshop Management

• Schedule installations and manage daily job allocations across vehicle wrappers and prep technicians.
• Enforce strict quality control standards at prep, disassembly, application, and final curing stages before customer handover.
• Manage raw material inventory (vinyl rolls, PPF, tint films, tools, cleaning solutions) and minimize material wastage.
• Coordinate vehicle intake and handover protocols, including pre-job and post-job photographic inspection reports.
• Maintain workplace cleanliness, dust-free installation bays, and workshop safety standards.

Team Leadership & Customer Service

• Supervise, mentor, and track performance of wrap installers and detailing crew.
• Resolve customer feedback, warranty claims, and aftercare questions professionally.
• Oversee aftercare briefings and follow-up schedules to maximize repeat business and referral rates.

Requirements

• Proven experience in sales, service advising, or operations within the automotive aftermarket, car wrapping, PPF, or detailing sector.
• Solid technical understanding of vinyl wrap films (e.g., 3M, Avery Dennison, Inozetek) and PPF applications.
• Strong communication and closing skills; customer-service oriented with high attention to detail.
• Able to manage job flow in a fast-paced workshop environment.
• Valid driver's license (comfortable handling various passenger and performance vehicles).