Operations Route Planner & Service Coordinator

DUPREX SINGAPORE PTE LTD; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

DUPREX SINGAPORE PTE LTD is seeking an Operation Supervisor – Route Planning & Service Coordination to oversee daily service operations in Singapore. You will plan and optimise service routes, coordinate technicians’ schedules, and ensure timely completion of service jobs with strong planning and problem‑solving skills.

Responsibilities include supervising technicians and drivers, ensuring tool readiness, and maintaining accurate service records while coordinating with customers and internal

Qualifications

• Minimum GCE O'Level or equivalent.
• 2–3 years experience in operations, service coordination, logistics, or related field.
• Experience in route planning, technician scheduling, or field service management preferred.
• Proficient in Microsoft Excel, Word, and basic computer systems.
• Familiar with Singapore roads and route-planning applications.
• Good communication, organisational, coordination, and problem-solving skills.
• Able to multitask, work independently, and perform under pressure.
• Responsible, proactive, detail-oriented, and able to supervise a team.
• Prior experience supervising technicians or drivers advantageous.

Responsibilities

• Plan and optimise daily service routes to minimise travelling time and transportation costs.
• Assign service jobs to technicians based on location, workload, skills, and job priority.
• Arrange daily schedules for servicing, maintenance, repairs, and urgent call-outs.
• Adjust routes and schedules to accommodate urgent jobs, delays, and changes in customer requirements.
• Oversee daily service activities and monitor job progress to ensure timely completion.
• Coordinate with technicians, customers, and internal departments on service appointments and job requirements.
• Ensure technicians have the necessary tools, equipment, and materials before attending service jobs.
• Monitor outstanding, pending, and incomplete service orders and arrange follow-up actions.
• Supervise and support technicians and drivers in their daily work.
• Monitor attendance, punctuality, work performance, and productivity.
• Ensure employees comply with company procedures, safety requirements, and service standards.
• Resolve operational issues and escalate major problems to management when necessary.
• Monitor and update service orders, job sheets, and daily service reports.
• Track completed and outstanding jobs and maintain accurate service records.
• Prepare daily and periodic operational reports for management.
• Coordinate with the administration team on service schedules, customer updates, and documentation.

Skills

Route planning

Scheduling

Team supervision

Communication skills

Organisational skills

Multitasking

Education

GCE O Level

Tools

Microsoft Excel

Microsoft Word

Route-planning apps

Job description

DUPREX SINGAPORE PTE LTD is seeking an Operation Supervisor – Route Planning & Service Coordination to oversee daily service operations in Singapore. You will plan and optimise service routes, coordinate technicians’ schedules, and ensure timely completion of service jobs with strong planning and problem‑solving skills.

Responsibilities include supervising technicians and drivers, ensuring tool readiness, and maintaining accurate service records while coordinating with customers and internal