Operations Relationship Manager

michael page international pte ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

michael page international pte ltd in Singapore is seeking an Operations Relationship Manager to act as the primary contact for distribution partners on operational matters, ensuring a seamless experience through effective communication and timely issue resolution.

You will manage enquiries, coordinate with internal teams, own cases end-to-end, build external partner relationships, and provide regular updates while driving process improvements in an insurance operations context.

Qualifications

• Degree qualification or equivalent professional experience.
• 5+ years of experience in customer service, operations, relationship management, or insurance-related functions.
• Exposure to life insurance operations, including New Business, Policy Servicing, and/or Claims administration.
• Strong stakeholder management skills with the ability to engage internal and external parties effectively.
• Excellent communication and presentation skills.
• Strong organisational and problem-solving capabilities.
• Ability to work independently while taking ownership of issues and outcomes.
• A proactive and customer-focused mindset.

Responsibilities

• Manage operational enquiries, requests, and feedback from distribution partners.
• Coordinate with internal stakeholders to investigate and resolve operational issues efficiently.
• Own and manage cases from initiation through to resolution, ensuring accurate tracking and follow-up.
• Build strong relationships with external partners to enhance collaboration and service delivery.
• Provide regular operational updates and facilitate training sessions for partner organisations.
• Address partner concerns proactively and identify opportunities for process improvement.
• Support business and operational initiatives that contribute to organisational objectives.

Skills

Stakeholder management

Communication

Organisational skills

Problem solving

Independent work

Education

Degree qualification or equivalent experience

Job description

• Drive operational excellence with external distribution partners
• Play a key role in enhancing partner engagement and service delivery

About Our Client

Our client is a well-established player within the insurance industry, recognised for its customer-centric approach and commitment to operational excellence. With a strong distribution network and collaborative culture, the organisation invests in building long-term partnerships while delivering high-quality solutions and services to customers and business partners alike.

Job De ion

As an Operations Relationship Manager, you will serve as the key point of contact for distribution partners on operational matters, ensuring a seamless experience through effective communication and timely issue resolution.
Key responsibilities include:

• Manage operational enquiries, requests, and feedback from distribution partners
• Coordinate with internal stakeholders to investigate and resolve operational issues efficiently
• Own and manage cases from initiation through to resolution, ensuring accurate tracking and follow‑up
• Build strong relationships with external partners to enhance collaboration and service delivery
• Provide regular operational updates and facilitate training sessions for partner organisations
• Address partner concerns proactively and identify opportunities for process improvement
• Support business and operational initiatives that contribute to organisational objectives

The Successful Applicant

A successful Operations Relationship Manager should have:

• Degree qualification or equivalent professional experience
• 5+ years of experience in customer service, operations, relationship management, or insurance-related functions
• Exposure to life insurance operations, including New Business, Policy Servicing, and/or Claims administration
• Strong stakeholder management skills with the ability to engage both internal and external parties effectively
• Excellent communication and presentation skills
• Strong organisational and problem‑solving capabilities
• Ability to work independently while taking ownership of issues and outcomes
• A proactive and customer‑focused mindset

What's on Offer

• This opportunity offers the chance to join a reputable organisation with a strong focus on employee development and operational excellence.
• You will work closely with key business partners, gain broad exposure across insurance operations, and contribute to initiatives that directly impact customer and distributor satisfaction.
• The role offers a collaborative working environment, career growth opportunities, and a competitive remuneration package.