Operations Pharmacist - Transformation and Analytic

SSW Healthcare; Singapore; On-site; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Medical & Dental Benefits

AWS & Performance Bonus

Job summary

SSW Healthcare in Singapore seeks an Operations Pharmacist to blend pharmacy expertise with data, technology and automation to redesign workflows and improve productivity, quality and service outcomes.

You will lead daily operations, manage staff, and drive analytics, digitalisation, and cross-functional projects across the organisation.

Qualifications

• Bachelor of Science in Pharmacy or equivalent qualification recognised by the Singapore Pharmacy Council.
• Full registration with the Singapore Pharmacy Council and active practice.
• Strong analytical, critical-thinking and problem-solving skills.
• Proficiency in Excel; experience with data visualisation/BI tools (Power BI/Tableau).
• Experience with dashboards, analytics, and operational reporting is preferred.

Responsibilities

• Lead daily pharmacy operations to ensure safe, accurate and timely medication preparation and distribution.
• Direct and deploy Pharmacy Technicians, Pharmacy Assistants and locum staff.
• Analyze operational data to identify trends, bottlenecks, and improvement opportunities.
• Develop dashboards, reports and KPIs to support data-driven decision-making.
• Collaborate with IT teams, vendors and other functions to implement and enhance systems.
• Lead or support cross-functional strategic projects and transformation initiatives.
• Oversee inventory, service management and continuous improvement to reduce waste and improve patient experience.
• Provide ad hoc cross-functional support and urgent operational requirements as needed.

Skills

Analytical thinking

Data analytics

Problem-solving

Microsoft Excel

Power BI

Tableau

Python

SQL

Stakeholder management

Communication

Cross-functional collaboration

Fresh graduates welcome

Curious & proactive

Team player

Education

Bachelor of Science in Pharmacy

Full registration with Singapore Pharmacy Council

Tools

Microsoft Excel

Power BI

Tableau

Python

SQL

Job description

Are you a pharmacist who enjoys asking “Why do we do it this way?” and finding better ways to work?

We are looking for a highly analytical, curious, and entrepreneurial Operations Pharmacist to play a key role in transforming how Pharmacy operates. This is more than a traditional pharmacy operations role, it is an opportunity to combine your pharmacy expertise with data, technology, automation, and process improvement to redesign workflows, solve complex operational challenges, and create meaningful impact.

You will have the autonomy to identify opportunities, test new ideas, and lead improvements from concept to implementation. Working closely with Pharmacy, IT, vendors, and other business functions, you will turn operational challenges into practical solutions that improve productivity, quality, efficiency, and service outcomes.

The role offers exposure beyond traditional Pharmacy operations, with opportunities to contribute to digital transformation, analytics, AI, automation, and strategic cross-functional projects across the organisation.

If you are a pharmacist who wants to go beyond maintaining the status quo and be part of shaping the future of Pharmacy, this role is for you.

ROLE AND RESPONSIBILITIES

1.Daily Operations & People Leadership

• Lead daily pharmacy operations to ensure safe, accurate and timely medication preparation and distribution.
• Direct and deploy Pharmacy Technicians, Pharmacy Assistants and locum staff.
• Manage workflow, manpower allocation, workload priorities and operational resources.
• Coach staff, provide feedback and support training and competency development.
• Monitor performance and address operational issues promptly.

2.Data analytics, Digitalisation, Automation & AI

• Analyse operational data to identify trends, bottlenecks, and improvement opportunities.
• Develop dashboards, reports, and KPIs to support data-driven decision-making.
• Identify opportunities to digitise and automate manual or repetitive processes.
• Explore and apply automation, AI, and emerging technologies to solve operational challenges.

3.Systems & Technology

• Partner with IT teams and vendors to implement and enhance pharmacy systems and solutions.
• Act as Pharmacy System Superuser, supporting system adoption, user training, testing, and contingency workflows.

4.Strategic & Cross-Functional Projects

• Lead or support strategic projects across Pharmacy and the wider organisation.
• Collaborate with cross-functional teams on analytics, process improvement, digitalisation, and transformationinitiatives.

5.Process Improvement & Transformation

• Lead initiatives to improve productivity, quality, medication safety, turnaround time and cost efficiency.
• Identify bottlenecks using data, observation and staff feedback.
• Redesign workflows, SOPs, work instructions and operational processes.
• Implement technology, automation, dashboards and other improvement solutions.
• Measure outcomes and ensure improvements are sustainable.

6.Inventory & Service Management

• Oversee inventory availability, accuracy, stock takes and resource utilisation.
• Reduce wastage, overstocking, stock-outs and operational inefficiencies.
• Lead the resolution of customer complaints and service issues.
• Identify opportunities to improve the patient/customer experience.

7.Ad Hoc & Cross-Functional Support

• Undertake ad hoc duties and special assignments as directed by management.
• Provide cross-functional support to other teams and departments as required.
• Assist with urgent operational requirements, projects, and initiatives to support business objectives.
• Collaborate with relevant stakeholders to ensure timely completion of assigned tasks.

REQUIREMENTS

• Bachelor of Science in Pharmacy or equivalent qualification recognised by the Singapore Pharmacy Council.
• Full registration with the Singapore Pharmacy Council and in active practice.
• Strong analytical, critical-thinking, and problem-solving skills, with the ability to translate data into actionable insights.
• Strong understanding of pharmacy operations, workflows, and process improvement.
• Proficient in Microsoft Excel, with experience in data visualisation and business intelligence tools such as Power BI or Tableau.
• Experience in data analysis, dashboard development, and operational reporting is preferred.
• Experience with Python, SQL, or other programming languages is an advantage.
• Knowledge of automation, artificial intelligence, machine learning, or digital transformation is an advantage.
• Strong communication, presentation, and stakeholder-management skills, with the ability to work effectively across Pharmacy, IT, Operations, vendors, and other departments.
• Curious, proactive, meticulous, adaptable, and willing to learn and develop new analytical and technological capabilities.
• Strong team player with the ability to work independently and take ownership of assigned operational and project responsibilities.
• Fresh graduates are welcome to apply

ADDITIONAL NOTES

• Usual Working Hours: Mon- Fri 8.30am to 6pm; Alt Sat 8.30am to 12.30pm
• Location:4 Pandan Ave (nearest MRT: Clementi/Jurong East) - Transport provided at Jurong East/Clementi MRT
• Medical & Dental Benefits, AWS & Performance Bonus.