Operations Pharmacist

SSW Healthcare; Singapore; On-site; SGD 120,000 - 150,000; Full time

Benefits offered by this job

Medical & Dental Benefits

AWS & Performance Bonus

Job summary

SSW Healthcare is seeking an operations pharmacist who combines pharmacy operations with data analytics and digital transformation. The role focuses on leading daily workflows, optimizing inventories, and deploying manpower while using dashboards and KPIs to drive productivity and quality.

You will partner with IT, operations, and vendors to implement system solutions, enhance automation and data-driven decisions, and contribute to strategic projects beyond Pharmacy.

Qualifications

• Bachelor of Science in Pharmacy or equivalent recognised by the Singapore Pharmacy Council.
• Full registration with the Singapore Pharmacy Council and active practice.
• Strong analytical and problem-solving skills with ability to translate data into insights.
• Solid understanding of pharmacy operations, workflows and process improvement.
• Proficiency in Excel with data visualisation and BI tools (Power BI or Tableau).
• Experience in data analysis, dashboard development and operational reporting preferred.
• Experience with Python, SQL or other programming languages is an advantage.
• Knowledge of automation, AI, ML, or digital transformation is an advantage.
• Ability to translate operational and business requirements into system/tech specs.
• Excellent communication and stakeholder management across Pharmacy, IT, Operations and vendors.
• Curious, proactive, meticulous, adaptable and eager to learn.
• Strong team player with ownership of responsibilities.

Responsibilities

• Lead and support day-to-day pharmacy operations including workflow, inventory, manpower deployment, and problem-solving.
• Analyze operational data to identify bottlenecks, inefficiencies, trends, and improvement opportunities.
• Develop and maintain dashboards, reports, and KPIs to support data-driven decisions.
• Lead or support quality improvement and operational excellence projects to boost productivity, quality and turnaround time.
• Identify opportunities to digitise and automate manual processes within pharmacy operations.
• Collaborate with IT teams and vendors to translate requirements into system solutions, including testing and implementation.
• Act as Pharmacy System Superuser, supporting training and system adoption.
• Apply data analytics, automation, AI and emerging tech to solve problems and improve performance.
• Support cross-functional projects beyond Pharmacy where appropriate.
• Stay updated on industry and tech trends to continuously improve operations.

Skills

Analytical thinking

Problem solving

Data-driven decision making

Stakeholder management

Communication

Cross-functional collaboration

Process improvement

Curiosity & learning

Education

Bachelor of Science in Pharmacy

Singapore Pharmacy Council registration

Tools

Power BI

Tableau

Microsoft Excel

Python

SQL

Job description

We are seeking a highly analytical and operationally driven pharmacist to join our team as an Operations Pharmacist

The role combines pharmacy operations, data analytics, process improvement, digital transformation, and automation. The successful candidate will be involved in day-to-day pharmacy operations while using data and technology to identify opportunities, solve operational challenges, and drive improvements in productivity, quality, efficiency, and service outcomes.

The role will also support cross-functional and strategic projects, with opportunities to apply analytics and transformation capabilities beyond Pharmacy.

ROLE AND RESPONSIBILITIES

• Lead and support day-to-day pharmacy operations, including workflow management, inventory management, manpower deployment, and operational problem-solving.
• Analyse operational data and processes to identify bottlenecks, inefficiencies, trends, and improvement opportunities.
• Develop and maintain dashboards, reports, and operational KPIs to support data-driven decision-making.
• Lead or support quality improvement and operational excellence projects to improve productivity, quality, turnaround time, and cost-efficiency.
• Identify opportunities to digitise and automate manual or repetitive processes within pharmacy operations.
• Work with IT teams and vendors to translate operational requirements into system solutions, including system testing, implementation, troubleshooting, and enhancements.
• Act as a Pharmacy System Superuser, supporting user training, system adoption, and downtime or contingency workflows.
• Apply data analytics, automation, AI, and emerging technologies to solve operational problems and improve business performance.
• Support strategic and cross-functional projects, including analytics, process improvement, and transformation initiatives beyond Pharmacy where appropriate.
• Stay informed of relevant industry, technology, analytics, and healthcare trends and identify opportunities to continuously improve and transform pharmacy operations.

REQUIREMENTS

• Bachelor of Science in Pharmacy or equivalent qualification recognised by the Singapore Pharmacy Council.
• Full registration with the Singapore Pharmacy Council and in active practice.
• Strong analytical, critical-thinking, and problem-solving skills, with the ability to translate data into actionable insights.
• Strong understanding of pharmacy operations, workflows, and process improvement.
• Proficient in Microsoft Excel, with experience in data visualisation and business intelligence tools such as Power BI or Tableau.
• Experience in data analysis, dashboard development, and operational reporting is preferred.
• Experience with Python, SQL, or other programming languages is an advantage.
• Knowledge of automation, artificial intelligence, machine learning, or digital transformation is an advantage.
• Ability to translate operational and business requirements into system and technology requirements.
• Strong communication, presentation, and stakeholder-management skills, with the ability to work effectively across Pharmacy, IT, Operations, vendors, and other departments.
• Curious, proactive, meticulous, adaptable, and willing to learn and develop new analytical and technological capabilities.
• Strong team player with the ability to work independently and take ownership of assigned operational and project responsibilities.
• Subscribes to the company's values "START".

ADDITIONAL NOTES

• Usual Working Hours: Mon - Fri 8.30am to 6pm; Alt Sat 8.30am to 12.30pm
• Medical & Dental Benefits, AWS & Performance Bonus.