Operations & Marketing Executive

THE FROSTED CHICK; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

The Frosted Chick in Singapore is seeking a motivated marketer to elevate our boutique bakery’s presence and drive customer engagement.

You will craft online campaigns, engage customers in-store and online, handle inquiries, support sales, and manage social channels with creative ads to build brand loyalty and growth.

Qualifications

• Bachelor’s degree in Marketing or related field.
• Experience in boutique retail or events marketing is a plus.
• Strong communication and creative thinking abilities.

Responsibilities

• Develop and execute online marketing campaigns to increase brand visibility and customer engagement.
• Engage customers face-to-face to build rapport and enhance their experience with the brand.
• Diagnose and resolve product care and usage inquiries to ensure customer satisfaction and product quality.
• Facilitate sales transactions and provide comprehensive after-sales support to foster customer loyalty.
• Manage and grow social media channels with targeted ads and creative campaigns.

Skills

Marketing strategy

Social media management

Campaign execution

Customer engagement

Content creation

Education

Bachelor’s degree in Marketing

Tools

Facebook Ads

Instagram Ads

Google Analytics

Job description

Overview

The Frosted Chick was started in 2014 as a boutique bakery and has since grown to become a full-service events company. With 3 outlets islandwide, a retail shop for party supplies, and a full-scale events operation, we are vertically integrated from start to end with overlapping services that offer a full spectrum experience for anyone keen to explore the world of party hosting. With our roots in F&B, we continue to push the boundaries of edible art with our professionally trained and committed team of bakers and decorators specializing in custom solutions for our corporate and retail customers alike.

Job Summary

Join The Frosted Chick’s energetic team to deliver exceptional customer experiences through innovative marketing and direct engagement, driving sales growth and brand presence in a dynamic boutique bakery environment.

Responsibilities

• Develop and execute online marketing campaigns to increase brand visibility and customer engagement
• Engage customers face-to-face to build rapport and enhance their experience with the brand
• Diagnose and resolve product care and usage inquiries to ensure customer satisfaction and product quality
• Facilitate sales transactions and provide comprehensive after-sales support to foster customer loyalty
• Manage and grow social media channels by running targeted ads and conceptualizing creative campaigns that resonate with the audience