Operations Manager at SHINYA IZAKAYA LLP

SHINYA IZAKAYA LLP; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SHINYA IZAKAYA LLP in Singapore seeks an experienced Food Services Operations Manager to oversee multi-outlet daily operations, maintain high food quality and hygiene, and drive profitability. You will manage supplier relationships, lead FOH/BOH teams, and implement standards across outlets.

The role requires strong leadership, budget oversight, and familiarity with SFA and MOM guidelines, with a focus on delivering consistent guest experiences in a fast-paced Izakaya setting.

Qualifications

• Minimum 3–5 years of progressive operational management experience in F&B or restaurant industry.
• Diploma or Bachelor’s Degree in Hospitality Management, Food Services Management, Business Administration, or related discipline.
• Strong knowledge of local F&B operations, SFA regulatory compliance, and health safety standards.

Responsibilities

• Direct and manage daily FOH and BOH operations across restaurant outlets with hygiene compliance.
• Oversee budgets, daily sales reconciliation, labor costs, and food cost margins; manage inventory procurement and supplier relations.
• Plan manpower scheduling, rostering, recruitment, onboarding, and training for service and kitchen staff.
• Develop marketing campaigns, seasonal menus, and loyalty strategies; monitor customer feedback and drive revenue growth.

Skills

F&B operations knowledge

SFA compliance

Health & safety standards

POS systems

Inventory management software

MS Office / Google Workspace

Leadership

Communication skills

Education

Diploma or Bachelor’s Degree in Hospitality Management, Food Services Management, Business Administration, or related discipline

Tools

POS systems

Inventory management software

MS Office / Google Workspace

Job description

Work Location

Outram, S00, SG

Contract Type

Full time

Job Summary

We are seeking an experienced and dynamic Food Services Operations Manager to oversee and optimize our restaurant operations in Singapore. The ideal candidate will be responsible for leading multi-outlet daily operations, maintaining high food quality and hygiene standards, driving profitability, managing supplier relationships, and leading cross-functional restaurant staff.

Key Responsibilities & Job Description

Operational Leadership & Quality Control

Direct and manage daily front-of-house (FOH) and back-of-house (BOH) service operations across restaurant outlets. Enforce strict compliance with food hygiene, safety, and operational regulations in accordance with the Singapore Food Agency (SFA) and Ministry of Manpower (MOM) guidelines. Conduct routine quality checks on food presentation, taste consistency, customer service levels, and cleanliness.

Financial & Inventory Management

Oversee operational budgets, daily sales reconciliation, labor costs, and food cost margins. Manage inventory procurement, negotiate with food and beverage suppliers, monitor stock wastage, and ensure optimal supply chain efficiency. Implement inventory management systems and conduct regular stock counts.

Staff & Manpower Management

Plan manpower scheduling, optimize shift rostering, and manage headcount allocation based on peak/off-peak trading hours. Lead recruitment, onboarding, performance reviews, and operational training programs for service and kitchen staff. Foster a positive work culture, handle staff inquiries, and resolve operational team grievances.

Marketing & Business Growth

Collaborate with management to develop, execute, and evaluate promotional campaigns, seasonal menus, and customer loyalty strategies. Monitor customer feedback across digital platforms and operational channels, promptly resolving customer service issues to maintain brand reputation. Identify market trends and operational improvements to drive revenue growth and customer retention.

Job Requirements

Work Experience

Minimum of 3 to 5 years of progressive operational management experience in the Food & Beverage (F&B) or restaurant industry. Proven track record in managing F&B operations, budget control, and team leadership.

Qualifications & Certifications

Diploma or Bachelor’s Degree in Hospitality Management, Food Services Management, Business Administration, or a related discipline.

Skills & Competencies

Strong knowledge of local F&B operations, SFA regulatory compliance, and health safety standards. Proficiency with Point-of-Sale (POS) systems, inventory management software, and MS Office / Google Workspace suite. Strong leadership, problem-solving, and crisis-management abilities in high-volume, fast-paced restaurant environments. Excellent interpersonal and communication skills in English (multilingual abilities are a plus for team coordination).

Working Conditions

Willingness to work operational shifts, including weekends, public holidays, and split shifts as required in the food services sector.

At Shinya Izakaya, we offer a cozy setting to enjoy authentic Japanese dishes like sushi, sashimi, and sizzling skewers. With fresh ingredients and bold flavors, we bring the true essence of izakaya dining to your table.