Operations Manager

Xapply; Singapore; Hybrid; SGD 215,000 - 263,000; Full time

Job summary

Coinbase Singapore is seeking an experienced Operations Manager to scale a MAS-regulated business across trading, staking, and custody. You will design and execute operational frameworks that ensure regulatory alignment and resilience.

You will collaborate with Legal, Compliance, Finance, Product, and Security to manage risk and drive efficiency. The role reports to the CBSG Country Director and requires 10+ years in financial services in Singapore, with 5+ years in supervisory roles.

Qualifications

• 10+ years of experience in Singapore financial services, capital markets, or operations strategy.
• 5+ years in a supervisory capacity within a regulated environment.
• Experience as senior management or approved representative of a MAS-regulated entity.
• Proven ability to design and improve operational processes for scale and efficiency.
• Strong cross-functional collaboration to influence senior stakeholders.
• Excellent communication and presentation skills for external materials.
• Uses generative AI responsibly with human oversight.

Responsibilities

• Support the Country Director in overseeing CBSG operations and regulatory alignment with MAS.
• Implement and maintain policies, SLA frameworks, and risk management across workstreams.
• Establish supervision frameworks for trading, staking, and custody operations per MAS requirements.
• Build resilience frameworks including risk id, contingency planning, and continuity measures.
• Coordinate incident responses and communicate with regulators and providers.
• Partner with Legal, Compliance, Finance, Product, and Security to manage operations and risk projects.
• Support first-line defense activities across launches, staffing, and audit work.

Skills

10+ years in financial services

5+ years supervisory

MAS-regulated dealer experience

Senior management experience

Operational process improvement

Cross-functional collaboration

Strong communication skills

AI with human oversight

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

The Singapore Operations Manager reports to the Coinbase Singapore (CBSG) Country Director and plays a critical role in scaling our regulated business under MAS. This role owns the design and execution of operational frameworks across trading, staking, and custody — ensuring CBSG operates with the rigor, resilience, and regulatory alignment expected of a licensed capital markets dealer.

What You’ll Do

• Support the Country Director in overseeing operational functions within CBSG and across intragroup and third-party providers, ensuring delivery aligns with MAS regulations and contractual obligations
• Implement and maintain operational policies, procedures, SLA frameworks, and risk management processes across key business workstreams
• Establish and maintain supervision frameworks across CBSG's trading, staking, and custody operations in line with MAS regulatory and best-practice requirements
• Build and maintain robust operational resilience frameworks, including risk identification, contingency planning, and vulnerability mitigation to protect business continuity
• Coordinate operational incident responses, facilitating timely communication with internal stakeholders, regulators, and third-party service providers
• Partner with cross-functional teams — including Legal, Compliance, Finance, Product, and Security — to project manage critical operations and risk-related initiatives
• Support first-line-of-defense operations across launch assessments, approvals, staffing, and audit activities

Required Skills & Experience

• 10+ years of experience in Singapore financial services, capital markets, or operations strategy, including 5+ years in a supervisory capacity
• Experience within a MAS-regulated capital markets dealer, with focus on trade supervision across crypto, equities, or derivatives
• Prior experience serving as senior management, director, or an approved representative of a MAS-regulated entity
• Demonstrated ability to develop and improve operational processes to drive efficiency at scale
• Strong cross-functional collaboration skills with proven ability to engage and influence senior stakeholders
• Excellent communication and presentation skills; able to produce externally ready materials with minimal review
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P78202

Pay Transparency Notice:

The target annual base salary for this position can range as detailed below. Total compensation mayalso include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus): $239,000 — $239,000 SGD

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree Arbitration of Disputes.