Operations Leader: Drive Profit & Performance

cita rasa selatan pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

cita rasa selatan pte. ltd. in Singapore seeks an experienced Manager to oversee daily operations, lead our team, and drive profitability. You will manage staff performance, maintain high service and quality standards, and ensure SOP compliance.

This role requires strong leadership, financial acumen, and decisive problem-solving in a fast-paced environment. You will analyze KPIs, report to senior management, and implement process improvements to enhance customer satisfaction.

Qualifications

• 4 years of relevant industry experience.
• Proven leadership, financial management, decision-making, and problem-solving skills.
• Strong communication skills and ability to thrive in a fast-paced environment.

Responsibilities

• Oversee Daily Operations: Plan, direct, and monitor all day-to-day operational workflows to ensure efficiency, productivity, and smooth execution.
• Lead & Develop Teams: Recruit, train, schedule, and evaluate supervisors and staff, fostering a positive, accountable, and high-performing work culture.
• Manage Budgets & Costs: Oversee operational budgets, monitor P&L performance, control inventory and labor costs, and identify ways to maximize profitability.
• Ensure Compliance & Quality: Enforce company SOPs, workplace safety, hygiene regulations, and customer service standards.
• Drive Customer Satisfaction: Handle escalated customer feedback, build strong client or vendor relationships, and continuously improve service delivery.
• Report & Strategize: Analyze operational KPIs, prepare regular performance reports for senior management, and implement growth or process-improvement initiatives.

Skills

Leadership

Financial management

Decision-making

Problem-solving

Communication

Job description

cita rasa selatan pte. ltd. in Singapore seeks an experienced Manager to oversee daily operations, lead our team, and drive profitability. You will manage staff performance, maintain high service and quality standards, and ensure SOP compliance.

This role requires strong leadership, financial acumen, and decisive problem-solving in a fast-paced environment. You will analyze KPIs, report to senior management, and implement process improvements to enhance customer satisfaction.