Operations Lead - VP

OCBC Group; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits package

Community initiatives

Leadership development

Job summary

OCBC Group seeks a Vice President, Operations to lead enterprise transformation, driving efficiency, customer experience, and productivity gains. You will steer AI adoption, automation, and data-driven decision making across operations, with governance and tangible benefits realized through cross-functional collaboration.

You will report to senior leadership and influence stakeholders while shaping a high-performance operations culture with a strong focus on sustainable change.

Qualifications

• Bachelor's degree in a relevant field is required; MBA preferred.
• Experience leading large transformation programs and executive leadership.
• Proven track record with AI, automation, digital transformation and analytics.

Responsibilities

• Develop and execute the Operations Transformation strategy aligned with corporate objectives.
• Lead large-scale transformation programs and process redesigns.
• Drive adoption of AI and automation to improve efficiency and customer experience.
• Establish governance, roadmaps, and benefits realization plans.
• Collaborate with leaders across business, technology, risk, and compliance.

Skills

Strategic leadership

Change management

Digital & AI literacy

Data-driven decision making

Stakeholder management

People leadership

Education

Bachelor's degree in Business/Engineering/Operations/Technology

MBA or Master's degree preferred

Tools

Analytics tools

Automation platforms

Job description

WHO WE ARE

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Vice President, Operations Role Purpose

The Vice President, Operations is responsible for leading operations-wide operational transformation, driving strategic initiatives that improve efficiency, customer experience, productivity, and business performance. The role champions digital transformation, AI adoption, automation, data-driven decision making, and continuous improvement across operational functions.

Key Responsibilities

Develop and execute the Operations Transformation strategy aligned with corporate objectives. Lead large-scale transformation programs, operating model redesign, and process optimisation initiatives. Drive adoption of AI, Generative AI, automation, machine learning, and analytics to improve operational effectiveness. Establish governance frameworks, transformation roadmaps, and benefits-realisation plans. Partner with business, technology, risk, compliance, and operations leaders to implement sustainable change. Monitor KPIs and operational performance, ensuring measurable business outcomes. Present strategic recommendations and progress updates to executive leadership.

Core Competencies

Strategic leadership and executive presence Change management and transformation delivery Digital and AI literacy Commercial and business acumen Data-driven decision making Stakeholder management and influence People leadership and talent development

Qualifications & Experience

Bachelor's degree in Business, Engineering, Operations, Technology, or related discipline. MBA or Master's degree preferred. 10 years of experience in operations, transformation, consulting, or operational excellence. Proven executive leadership experience leading complex transformation programs. Experience with AI, automation, digital transformation, analytics, and process re-engineering. Strong track record of stakeholder engagement.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let's build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world's highest credit rating (Aa1 by Moody's and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients' goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.