Internship: Group Operations and Technology, Quality and Service Management [January - May 2027]

OCBC Group; Singapore; On-site; SGD 11,000 - 20,000; Part time

Job summary

OCBC Bank in Singapore invites undergraduates/postgraduates to join as an Operational Risk Analyst Intern. You’ll gain exposure to banking operations, process governance, and continuous improvement initiatives supporting resilience and service quality.

Work with stakeholders across business and support functions to review processes, analyze data, and contribute to risk controls while developing analytical, problem‑solving, and project management skills in a dynamic banking environment.

Qualifications

• Open to learning and feedback.
• Strong analytical and problem-solving skills.
• Curious, detail-oriented, and eager to learn.
• Interested in operations, risk management, and process improvement.
• Comfortable working with data and conducting analysis.
• Good communication and interpersonal skills.
• Able to work effectively both independently and as part of a team.
• Strong organisational skills and ability to manage multiple priorities.
• Proactive with a continuous improvement mindset.
• Currently pursuing an undergraduate or postgraduate degree.

Responsibilities

• Identify, assess, and monitor operational risks across banking operations.
• Review workflows and identify opportunities to improve efficiency, service quality, and controls.
• Support automation projects to streamline manual activities and boost effectiveness.
• Analyze operational data, trends, and metrics to gain actionable insights.
• Assist in evaluating risks, control gaps, and inefficiencies; develop recommendations.
• Participate in improvement/transformation projects across planning, testing, implementation, monitoring.
• Collaborate with stakeholders to gather requirements and address operational challenges.
• Support ad-hoc risk, quality, and service-improvement initiatives.

Skills

Analytical skills

Problem solving

Attention to detail

Operations risk management

Data analysis

Communication skills

Teamwork

Organization

Continuous improvement

Undergraduate/Postgraduate

Education

Undergraduate/Postgraduate degree

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

WHY JOIN

Be part of a team that drives operational excellence and risk management across the bank.

Operational Risk Analyst Intern

You’ll gain valuable exposure to banking operations, process governance, and continuous improvement initiatives that support the bank’s resilience and service quality. You’ll have the opportunity to develop your analytical, problem‑solving, and project management skills while contributing to initiatives that enhance operational efficiency and strengthen risk controls.

How You Succeed

To excel in this role, you’ll need to be curious, analytical, and eager to learn. You’ll work closely with stakeholders across business and support functions to review processes, identify improvement opportunities, and support operational risk management initiatives. Your ability to analyse data, think critically, and collaborate effectively with others will be key to delivering meaningful outcomes and supporting the bank’s operational excellence agenda.

What You Do

• Operational Risk Management: support the identification, assessment, and monitoring of operational risks across banking operations and processes
• Process Improvement: assist in reviewing existing workflows and identifying opportunities to improve operational efficiency, service quality, and control effectiveness
• Automation Initiatives: support process enhancement and system automation projects that streamline manual activities and improve operational effectiveness
• Data Analysis: analyse operational data, trends, and performance metrics to identify insights and support decision‑making
• Risk & Control Reviews: assist in evaluating process risks, control gaps, and operational inefficiencies, and support the development of practical recommendations
• Project Support: participate in operational improvement and transformation projects, including planning, testing, implementation, and monitoring activities
• Stakeholder Collaboration: work with stakeholders across business and support functions to gather requirements, understand operational challenges, and support improvement initiatives
• Ad‑hoc Projects: provide support on operational risk, quality management, and service improvement initiatives

Who You Work With

Quality and Service Management plays a key role in strengthening operational resilience, enhancing service standards, and driving continuous improvement across the organisation. You’ll work alongside professionals who partner various business and support functions to manage operational risks, improve processes, and deliver sustainable operational excellence. Through this role, you’ll gain valuable insights into how banking operations are governed, monitored, and continuously enhanced to support business growth and customer outcomes.

Who You Are

• Open to learning and feedback
• Strong analytical and problem‑solving skills
• Curious, detail‑oriented, and eager to learn
• Interested in operations, risk management, and process improvement
• Comfortable working with data and conducting analysis
• Good communication and interpersonal skills
• Able to work effectively both independently and as part of a team
• Strong organisational skills and ability to manage multiple priorities
• Proactive with a continuous improvement mindset
• Currently pursuing an undergraduate or postgraduate degree

Learning Objectives

• Practical exposure to operational risk management within a leading banking environment
• An understanding of how banking operations are managed, monitored, and continuously improved
• Hands‑on experience identifying operational risks, process inefficiencies, and control enhancements
• Opportunities to develop analytical, problem‑solving, and project management skills through real business challenges
• Exposure to process improvement, automation and operational transformation initiatives
• Experience analysing operational data and translating insights into actionable recommendations
• Opportunities to collaborate with stakeholders across diverse business and support functions
• A deeper understanding of how strong risk management and operational excellence contribute to business performance and customer experience within a leading financial institution

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.