Operations Lead & Team Coordinator

NIVEDHA MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 75,000; Full time

Job summary

NIVEDHA MANAGEMENT PTE. LTD. is seeking an Assistant Manager to support day-to-day operations, supervise staff, and uphold service and operational standards. The role involves coordinating staff, handling customer service, planning operations, and reporting to management.

You will assist with staff coordination, recruitment and training, monitoring performance, and ensuring compliance with company policies. You will also help optimize efficiency and maintain safe, orderly workplace operations.

Responsibilities

• Assist the Manager in managing daily business operations.
• Supervise and coordinate employees to ensure smooth operations.
• Allocate duties, work schedules, and daily assignments to staff.
• Monitor staff attendance, punctuality, performance, and discipline.
• Ensure employees follow company rules, safety procedures, and workplace policies.
• Support recruitment, training, onboarding, and performance monitoring of employees.
• Monitor service quality and ensure customer requirements are met.
• Handle customer feedback and assist in resolving complaints professionally.
• Check daily operational activities and ensure tasks are completed on time.
• Maintain proper records, reports, attendance, and operational documents.
• Assist with stock, equipment, supplies, and inventory monitoring where required.
• Coordinate with suppliers, customers, contractors, and other departments.
• Identify operational problems and report them to management with suitable solutions.
• Assist in implementing company policies and improving operational efficiency.
• Ensure the workplace is clean, safe, organised, and properly maintained.
• Prepare daily, weekly, or monthly operational reports for management.
• Support the Manager during meetings, inspections, audits, and company activities.
• Perform other duties and responsibilities assigned by management.

Job description

NIVEDHA MANAGEMENT PTE. LTD. is seeking an Assistant Manager to support day-to-day operations, supervise staff, and uphold service and operational standards. The role involves coordinating staff, handling customer service, planning operations, and reporting to management.

You will assist with staff coordination, recruitment and training, monitoring performance, and ensuring compliance with company policies. You will also help optimize efficiency and maintain safe, orderly workplace operations.