Operations Lead — Service, Quality & Team Performance

U3 HAIR AND BEAUTY SALON; Singapore; In loco; SGD 45.000 - 73.000; Tempo pieno

Descrizione del lavoro

U3 HAIR AND BEAUTY SALON is seeking a managerial professional to oversee daily outlet operations in Singapore. The role includes planning workloads, schedules, and timesheets to ensure efficient service and adherence to standards.

Responsibilities also cover reporting sales and productivity to management, developing marketing strategies, and ensuring exceptional customer experiences with strong attention to hygiene and policy compliance.

Competenze

• Plan and assign daily workloads to team members.
• Plan team members’ work schedules and compile timesheets.
• Monitor quality of service, hygiene, and tidiness to meet standards.

Mansioni

• Oversee daily outlet operations for efficient service.
• Plan schedules and assign workloads to team members.
• Monitor staff performance and ensure policy compliance.
• Report sales and productivity to management.
• Develop marketing strategies to improve sales and profitability.
• Provide excellent service experience to all customers.
• Maintain hygiene, cleanliness, and overall standards.
• Handle customer queries professionally and promptly.
• Oversee purchasing to stay within budget.
• Perform additional duties as required by management.

Conoscenze

Team leadership

Planning

Customer service

Budgeting

Marketing

Problem solving

Descrizione del lavoro

U3 HAIR AND BEAUTY SALON is seeking a managerial professional to oversee daily outlet operations in Singapore. The role includes planning workloads, schedules, and timesheets to ensure efficient service and adherence to standards.

Responsibilities also cover reporting sales and productivity to management, developing marketing strategies, and ensuring exceptional customer experiences with strong attention to hygiene and policy compliance.