Salon Operations & Growth Manager

HAIRTIST; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

HAIRTIST in Singapore is seeking a Salon Operations Manager to oversee daily salon operations, ensure smooth workflow, and deliver excellent customer service. You will manage staff schedules, performance, and training to maintain high service standards while coordinating with suppliers.

Responsibilities include handling customer inquiries, monitoring inventory of products and tools, supporting recruitment and payroll, and developing promotions to boost sales and retention.

Qualifications

• Ability to manage a team and schedules.
• Strong customer service orientation.
• Experience in inventory control and supplier coordination.
• Knowledge of payroll processes and onboarding.
• Experience with marketing/promotions for retail or service.
• Financial acumen for budgeting and cost control.

Responsibilities

• Oversee daily salon operations to ensure smooth workflow and high service standards.
• Manage staff schedules, performance, and training.
• Handle customer inquiries, feedback and complaints professionally.
• Monitor inventory of hair products, tools, and supplies; ensure timely replenishment.
• Support recruitment, onboarding, and payroll coordination for salon staff.
• Develop and implement promotions to boost sales and customer retention.
• Maintain records of sales, expenses, and staff performance reports.
• Ensure hygiene, safety, and company policies are followed.
• Coordinate with suppliers for product orders and maintenance services.
• Assist management in budgeting, target planning, and business improvement initiatives.

Skills

Staff Management

Customer Service

Inventory Management

Recruitment

Payroll Coordination

Marketing & Promotions

Budgeting & Forecasting

Vendor Coordination

Compliance

Job description

HAIRTIST in Singapore is seeking a Salon Operations Manager to oversee daily salon operations, ensure smooth workflow, and deliver excellent customer service. You will manage staff schedules, performance, and training to maintain high service standards while coordinating with suppliers.

Responsibilities include handling customer inquiries, monitoring inventory of products and tools, supporting recruitment and payroll, and developing promotions to boost sales and retention.