Operations Intern

qlub; Singapore; On-site; SGD 16,000 - 22,000; Part time

Job summary

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Merchant Success & Operations Intern, you'll help drive our growth in Singapore: building, shipping, and delivering results from day one.

You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

Qualifications

• Pursuing degree or diploma in Business, Operations, Hospitality, or related field.
• Passionate about technology, startups, and the F&B industry.
• Strong problem-solving and critical thinking skills.
• Great communicator with ability to work with internal teams and external partners.
• Eager to learn, hands-on, and willing to take on new challenges.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.

Responsibilities

• Support onboarding process for new merchants onto the qlub platform.
• Organize and coordinate training sessions for merchants to ensure they can fully utilize Qlub’s services.
• Help build and maintain strong relationships with our merchants, assisting them with their queries and optimizing their usage of our platform.
• Work closely with the operations and product teams to provide feedback and support improvements to our services.
• Assist with monitoring platform integrations and reporting on merchant usage; conduct research and support the team with ad hoc tasks.
• Provide administrative support to the Merchant Success & Operations team as needed.

Skills

Problem solving

Communication

Stakeholder management

Customer empathy

Operations

Multitasking

Education

Pursuing degree or diploma in Business/Operations/Hospitality

Job description

Why qlub?

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Merchant Success & Operations Intern, you'll help drive our growth in Singapore: building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you’ll own:

• Support the operational onboarding process for new F&B merchants onto the qlub platform
• Assist in organizing and coordinating training sessions for merchants to ensure they can fully utilize Qlub’s services
• Help build and maintain strong relationships with our merchants, assisting them with their queries and optimizing their usage of our platform
• Work closely with the operations and product teams to provide feedback and support improvements to our services
• Assist with monitoring platform integrations and reporting on merchant usage Conduct research and support the team with ad hoc tasks, such as preparing reports and analysing industry trends
• Provide administrative support to the Merchant Success & Operations team as needed

Who you are:

• You’ve done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by hard problems in payments, hospitality, and customer experience

What you’ll need:

• Currently pursuing a degree or diploma in Business, Operations, Hospitality, or a related field
• Passionate about technology, startups, and the F&B industry
• Strong problem-solving and critical thinking skills
• Great communicator with the ability to work with both internal teams and external partners
• Eager to learn, hands-on, and willing to take on new challenges
• Organized, detail-oriented, and able to multitask in a fast-paced environment

Nice to have

• Experience in payments, fintech, hospitality tech, or a high-growth marketplace

What we offer:

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally