Operations Executive (FE)

Ju Eng Home for Senior Citizens; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Ju Eng Home for Senior Citizens in Singapore is seeking an Operations Executive to support day-to-day facilities and operational activities for the Home, coordinating maintenance requests, environmental services, transport, security and other operational support to ensure timely follow-up and adherence to required standards.

You will maintain operational records, track outstanding works, assist with inspections and audits, and collaborate with internal departments and service providers to ensure

Responsibilities

• Support the Operations Manager in coordinating daily facilities and operational activities.
• Receive, record and follow up on operational and facilities-related requests.
• Coordinate with staff, contractors and service providers on rectification works.
• Track outstanding matters and ensure timely follow-up.
• Escalate urgent, recurring or unresolved issues to the Operations Manager.
• Support smooth day-to-day operations across the Home.
• Coordinate preventive and corrective maintenance works.
• Arrange access and scheduling for contractors and service providers.
• Follow up on reported defects and outstanding repair works.
• Verify completion of works and obtain service reports.
• Maintain maintenance records, servicing schedules and related documentation.
• Highlight recurring defects or equipment issues to the Operations Manager.
• Support monitoring of housekeeping and environmental-service standards.
• Conduct routine checks of common areas and resident areas.
• Follow up with Environmental Services Supervisor on cleaning issues.
• Record and track cleaning-related observations and corrective actions.
• Support environmental audits and inspections.
• Coordinate with Nursing, IPC and QRM where follow-up is required.
• Support the coordination of transport schedules and vehicle deployment.
• Maintain records relating to vehicle servicing and roadworthiness.
• Coordinate vehicle servicing and repair arrangements.
• Assist with transport changes or urgent operational requirements.
• Track vehicle-related documentation and renewal requirements.
• Report transport issues to the Operations Manager.
• Assist in coordinating security-related operational matters.
• Follow up on access-control issues and security-service requests.
• Maintain security and access records where assigned.
• Support investigation and documentation of security incidents.
• Liaise with security service providers on operational matters.
• Escalate significant security concerns promptly.
• Coordinate contractor attendance and site access.
• Brief contractors on site requirements before commencement of work.
• Monitor progress of scheduled works.
• Ensure contractors submit required service reports or completion documents.
• Report delays, poor workmanship or service issues to the Operations Manager.
• Maintain contractor-related records and documentation.
• Conduct regular facilities and environmental inspections.
• Identify defects, hazards and areas requiring attention.
• Record findings and assign or follow up on corrective action.
• Track closure of outstanding defects.
• Take photographs or maintain supporting evidence where appropriate.
• Escalate significant safety or operational concerns.
• Assist in maintaining facilities asset and equipment records.
• Update servicing and maintenance information.
• Support asset tagging, verification and stock-taking.
• Identify equipment due for servicing or replacement.
• Maintain documentation for newly installed or replaced equipment.
• Support preparation of information for asset planning.
• Maintain accurate operational records and trackers.
• Update maintenance schedules, defect lists and service records.
• File contractor reports, certificates and supporting documents.
• Maintain records required for audits and inspections.
• Prepare simple operational reports and updates for the Operations Manager.
• Ensure documents are complete and readily retrievable.
• Support internal audits, regulatory inspections and site inspections.
• Prepare required documents and records.
• Follow up on operational corrective actions.
• Track expiry dates of licences, certificates and service arrangements.
• Highlight upcoming renewal or compliance requirements.
• Support implementation of approved operational procedures.
• Assist with renovation, upgrading and improvement projects.
• Coordinate site access, meetings and contractor arrangements.
• Monitor work progress and provide operational updates.
• Support testing, commissioning and handover activities.
• Maintain project records and supporting documentation.
• Help minimise operational disruption during project works.
• Support operational response during facilities breakdowns and emergencies.
• Contact contractors or relevant service providers when required.
• Assist in coordinating immediate rectification arrangements.
• Maintain incident-related records and supporting information.
• Support emergency drills and preparedness activities.
• Escalate significant incidents promptly.
• Liaise with Nursing, Administration and other departments on operational requests.
• Coordinate with external contractors and service providers.
• Provide timely updates to requestors on work progress where appropriate.
• Clarify operational requirements before arranging works.
• Support coordination of facilities requirements for events and organisational activities.
• Prepare purchase requests, quotations or supporting documentation for facilities-related requirements where required.
• Maintain departmental files, records and trackers.
• Assist with meeting arrangements and preparation of operational information.
• Monitor scheduled activities and follow-up deadlines.
• Perform other operational duties assigned by the Operations Manager or Head of Facilities, Estate & Procurement.

Skills

Operational Coordination

Follow-up & Execution

Facilities Support

Maintenance Coordination

Contractor Coordination

Documentation & Record Keeping

Inspection & Monitoring

Problem Solving

Communication

Stakeholder Coordination

Safety Awareness

Attention to Detail

Time Management

Teamwork

Job description

Job Summary

The Operations Executive supports the day-to-day facilities and operational activities of Ju Eng Home.

The role coordinates maintenance requests, contractor works, environmental services, transport, security and other operational support activities to ensure that issues are followed up promptly and services are carried out according to required standards.

The Operations Executive also maintains operational records, tracks outstanding works, supports inspections and audits, and works closely with internal departments and service providers to support the smooth running of the Home.

Key Responsibilities

1. Daily Operations Support

• Support the Operations Manager in coordinating daily facilities and operational activities.

• Receive, record and follow up on operational and facilities-related requests.

• Coordinate with relevant staff, contractors and service providers on rectification works.

• Track outstanding matters and ensure timely follow-up.

• Escalate urgent, recurring or unresolved issues to the Operations Manager.

• Support smooth day-to-day operations across the Home.

2. Maintenance Coordination

• Coordinate preventive and corrective maintenance works.

• Arrange access and scheduling for contractors and service providers.

• Follow up on reported defects and outstanding repair works.

• Verify completion of works and obtain relevant service reports.

• Maintain maintenance records, servicing schedules and related documentation.

• Highlight recurring defects or equipment issues to the Operations Manager.

3. Environmental Services Support

• Support monitoring of housekeeping and environmental-service standards.

• Conduct routine checks of common areas, resident areas and other assigned locations.

• Follow up with the Environmental Services Supervisor on cleaning issues.

• Record and track cleaning-related complaints, observations and corrective actions.

• Support environmental audits and inspections.

• Coordinate with Nursing, IPC and QRM where operational follow-up is required.

4. Transport Coordination

• Support the coordination of transport schedules and vehicle deployment.

• Maintain records relating to vehicle servicing, inspections and roadworthiness.

• Coordinate vehicle servicing and repair arrangements.

• Assist with transport changes or urgent operational requirements.

• Track vehicle-related documentation and renewal requirements.

• Report transport issues to the Operations Manager.

5. Security & Access Support

• Assist in coordinating security-related operational matters.

• Follow up on access-control issues and security-service requests.

• Maintain relevant security and access records where assigned.

• Support investigation and documentation of security incidents.

• Liaise with security service providers on operational matters.

• Escalate significant security concerns promptly.

6. Contractor Coordination

• Coordinate contractor attendance and site access.

• Brief contractors on relevant site requirements before commencement of work.

• Monitor progress of scheduled works.

• Ensure contractors submit required service reports or completion documents.

• Report delays, poor workmanship or service issues to the Operations Manager.

• Maintain contractor-related records and documentation.

7. Facilities Inspection

• Conduct regular facilities and environmental inspections.

• Identify defects, hazards and areas requiring attention.

• Record findings and assign or follow up on corrective action.

• Track closure of outstanding defects.

• Take photographs or maintain other supporting evidence where appropriate.

• Escalate significant safety or operational concerns.

8. Asset & Equipment Records

• Assist in maintaining facilities asset and equipment records.

• Update servicing, repair and maintenance information.

• Support asset tagging, verification and stock-taking activities.

• Identify equipment due for servicing or replacement.

• Maintain proper documentation for newly installed or replaced equipment.

• Support preparation of information for asset planning.

9. Operational Documentation

• Maintain accurate operational records and trackers.

• Update maintenance schedules, defect lists and service records.

• File contractor reports, certificates and supporting documents.

• Maintain records required for audits and inspections.

• Prepare simple operational reports and updates for the Operations Manager.

• Ensure documents are complete and readily retrievable.

10. Audit & Compliance Support

• Support internal audits, regulatory inspections and site inspections.

• Prepare required documents and records.

• Follow up on operational corrective actions.

• Track expiry dates of relevant licences, certificates and service arrangements where assigned.

• Highlight upcoming renewal or compliance requirements.

• Support implementation of approved operational procedures.

11. Facilities Projects Support

• Assist with renovation, upgrading and improvement projects.

• Coordinate site access, meetings and contractor arrangements.

• Monitor work progress and provide operational updates.

• Support testing, commissioning and handover activities.

• Maintain project records and supporting documentation.

• Help minimise operational disruption during project works.

12. Emergency & Incident Support

• Support operational response during facilities breakdowns and emergencies.

• Contact contractors or relevant service providers when required.

• Assist in coordinating immediate rectification arrangements.

• Maintain incident-related records and supporting information.

• Support emergency drills and preparedness activities.

• Escalate significant incidents promptly.

13. Stakeholder Coordination

• Liaise with Nursing, Administration and other departments on operational requests.

• Coordinate with external contractors and service providers.

• Provide timely updates to requestors on work progress where appropriate.

• Clarify operational requirements before arranging works.

• Support coordination of facilities requirements for events and organisational activities.

14. General Administrative Support

• Prepare purchase requests, quotations or supporting documentation for facilities-related requirements where required.

• Maintain departmental files, records and trackers.

• Assist with meeting arrangements and preparation of operational information.

• Monitor scheduled activities and follow-up deadlines.

• Perform other operational duties assigned by the Operations Manager or Head of Facilities, Estate & Procurement.

Key Competencies

• Operational Coordination

• Follow-up & Execution

• Facilities Support

• Maintenance Coordination

• Contractor Coordination

• Documentation & Record Keeping

• Inspection & Monitoring

• Problem Solving

• Communication

• Stakeholder Coordination

• Safety Awareness

• Attention to Detail

• Time Management

• Teamwork