Operations Executive

Luce Maintenance Group; Singapore; On-site; SGD 3,000 - 5,000; Full time

Benefits offered by this job

WFH one day per week

13th month salary

Performance bonus

Job summary

Luce SG is seeking an Operations Executive to join our Pasir Panjang team in Singapore. We are a tech-powered services provider delivering cleaning and facilities services, with a focus on growth and client satisfaction.

The role requires 1–2 years in operations, Mandarin proficiency, and strong communication skills. Working hours are 9am–6:30pm, Mon–Fri, with one day of WFH per week; 13th-month salary and performance bonuses are offered.

Qualifications

• 1-2 years of operations experience
• Mandarin proficiency to communicate with Chinese-speaking candidates and clients
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple priorities

Responsibilities

• Hire and interview cleaning staff from internal leads
• Plan and manage cleaner schedules for optimal coverage
• Assign and oversee cleaning jobs for the team
• Attend client site visits and present services to secure engagements
• Resolve escalated client concerns referred by Customer Service
• Collaborate with Sales for bids and tenders
• Ensure sufficient manpower to fulfill contracts within the sector
• Work with Department Head to improve processes and support growth

Skills

Mandarin proficiency

Interpersonal skills

Independent work

Multitasking

Job description

We’re a Singapore-based service platform looking for an Operations Executive to join our team in Pasir Panjang! As one of Financial Times Singapore’s fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

The Company:

Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day, and we’re doing so by building a platform where they can get the help, they need all in one place.

We’re looking for people who want to be part of this mission. If you’re looking to build your career, achieve your goals, and realize your full potential - come and join us.

The Position: We’re looking for an Operations Executive

Job Description

• Conduct hiring and interviews for cleaning staff from internally generated leads
• Plan and manage cleaner schedules to ensure optimal coverage
• Assign and oversee cleaning jobs for the team
• Attend client site visits and present services to secure engagements
• Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff
• Resolve escalated client concerns referred by Customer Service
• Collaborate with the Sales team to provide operational input for large tenders and quotations
• Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector
• Work closely with the Department Head to improve processes and support business growth

Requirements

• 1-2 Years Operations Experience
• Proficiency in Mandarin to communicate with Chinese-speaking candidates and clients
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple priorities
• Full-time position; candidates available to start immediately are preferred

Job Highlights

• Full-Time position. Ability to start immediately preferred.

Note:

• Working Hour(s): 9am - 6.30pm, Mon - Fri. One day of WFH per week. These can be saved up to take a longer time of WFH.
• 13-month salary (Festive Allowance)
• 1-2 month Performance Bonus
• 0.5 month Company performance bonus
• Total average 14 – 15 months salary a year

Job Type: Full-time

Experience:

• Operations: 2 years (Required)
• Chinese Speaking: 1 year (Required)