Operations Executive

WYSE ACTIVE PTE. LTD.; Singapore; On-site; SGD 31,248 - 51,336; Full time

Job summary

Wyse Active Hub is seeking an Operations Executive to manage daily facility operations across 32 courts at Perennial Business City. This hybrid role combines venue operations (80%) with end-to-end event and programme execution (20%), including corporate bookings, academies, and tournament management after sales handover.

The position is a 1-year contract with potential conversion to permanent based on performance and business needs.

Qualifications

• Minimum 1 year of experience in sports facility administration, venue operations, hospitality, events, or customer service.
• Strong ability to manage tournament timelines, floor operations, and scheduling coordination.
• Excellent interpersonal skills to handle peak-hour changes, disputes, or live adjustments.
• Willingness to work evenings and weekends to support peak sporting hours.
• Detail-oriented and highly organized, bridging physical venue needs with digital scheduling tools.

Responsibilities

• Oversee venue operations and daily facility management across 32 courts, ensuring safety standards and vendor coordination.
• Optimize bookings, allocate courts, and support user schedules; handle frontline inquiries.
• Maintain premium facility presentation and smooth guest check-ins during peak hours.
• Provide light backend platform support and basic IT/AV troubleshooting as needed.
• Take full operational ownership of major regional and national events from pre‑event planning to execution.
• Coordinate post-sales programme activation, including court blockings and academy setups.

Skills

Venue operations

Event management

Customer service

Scheduling

Vendor coordination

Job description

About the role

The Operations Executive at Wyse Active Hub is responsible for the daily floor management, vendor coordination, and seamless facility operations of our world-class venue at Perennial Business City. This role is a hybrid of venue operations (80%) and end-to-end event and programme execution (20%). You will ensure that our 32 BWF-standard air‑conditioned courts run flawlessly while taking complete ownership of corporate bookings, academies, and tournament management once sales have been finalized.

This is a 1-year contract position with the opportunity for conversion to a permanent role, subject to performance and business requirements.

What you’ll be doing

Venue & Daily Facility Operations (80%)

• Facility & Asset Management: Monitor conditions across all courts, oversee safety compliance, and coordinate directly with maintenance vendors.
• Booking Optimization & Support: Supervise court allocations, manage user schedules via our backend engines, resolve booking conflicts, and handle frontline customer inquiries.
• Front-of-House Excellence: Maintain premium facility presentation and smooth customer check‑ins during peak hours.
• Basic Technical Backup (Good-to-Have): Provide light backend platform support and basic IT/AV troubleshooting.

Tournament & Programme Management (20%)

• End-to-End Tournament Management: Take complete operational ownership of major regional and national events. This spans pre‑event layout planning, official schedules, and total floor execution.
• Post-Sales Programme Coordination: Serve as the primary operations in charge once corporate or group bookings are handed over by Sales team.
• Programme Activation: Coordinate court blockings, tracking, and operational setups for internal academies, clinics, and community initiatives like the National Day Carnival.

What we’re looking for

• Experience: Minimum 1 year of experience in sports facility administration, venue operations, hospitality, events, or customer service.
• Tournament & Operational Planning: Strong capability to manage overall tournament timelines, floor operations, and scheduling coordination.
• Problem-Solving: Strong interpersonal skills to resolve peak-hour scheduling changes, user disputes, or live tournament adjustments.
• Flexibility: Ability to work evening and weekend shifts to support peak sporting hours, also extended work hours during tournament periods.
• Traits: Detail-oriented, highly organized, and comfortable bridging physical venue floor needs with digital scheduling tools.